Inventory Support Officer – POS Terminals - South West at Moniepoint Inc.

Role Purpose

The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline. The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical - physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.

Key Responsibilities

Intake & Receipt Management


Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
Log all received devices in the IMS with correct status within 24 hours of physical arrival.
Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.


Repair Pipeline Tracking


Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
Enforce the 24 - 72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.


QA Integration & Status Management


Receive QA-approved terminals and update IMS status to 'QA Cleared - Awaiting Dispatch' within 4 hours.
Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.


Dispatch & Outbound Logistics


Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
Scan all devices at serial level during physical loading; update IMS to 'In Transit - Outbound'.
Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.


Inventory Counts & Reconciliation


Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.


Compliance & Housekeeping


Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
Enforce all provisions of the POS Inventory Control SOP within the repair centre.
Uphold audit readiness, workplace safety, and environmental handling standards at all times.


Reporting Line


Functional: Lead, Inventory Support (Regional)
Operational: Repair Centre Manager
Dotted: Regional Inventory & Warehouse Manager