Investigations Officer - eMobility - Thika at M-KOPA Solar

In this role, you would be responsible for:


Leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases
Liaising with police, law enforcement agencies, and relevant authorities to manage asset release processes
Supporting the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery
Maintaining detailed and accurate records of all incidents, investigations, and communications with external authorities
Developing best practices and recommending improvements to investigative procedures and post-incident protocols
Managing case follow-ups consistently across police stations and relevant agencies
This is an on-site, field-based role operating across Kenya. You will be reporting to the Customer Performance Manager.


Your application should demonstrate:


Experience in fire incident response and investigations
Proven track record working with law enforcement agencies
Solid understanding of traffic laws, regulations, and criminal justice processes
Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders
Ability to work proactively and independently in the field
Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English
Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE)