Job Summary:
The Warehouse clerk is a pivotal role within the procurement department, acting as the primary liaison for customers and internal teams. This position ensures efficient order processing, accurate communication, and proactive issue resolution to enhance customer satisfaction and support seamless supply chain operations.
Key Responsibilities:
Order Management: Process and manage customer orders accurately in SAP, verifying details, pricing, and availability. Coordinate with warehouse and logistics for timely fulfillment and dispatch, monitoring status from placement to delivery.
Customer Engagement: Serve as the main contact for inquiries, complaints, and feedback. Provide accurate information on product availability and delivery, proactively communicating any changes or delays. Build strong work relationships.
Issue Resolution: Investigate and resolve customer issues related to orders, deliveries, quality, and invoicing, collaborating with internal departments (Sales, Logistics, Warehouse, Finance). Document all interactions.
Data Accuracy: Ensure high accuracy of all customer and order data. Generate reports on order status and feedback, contributing to trend analysis for continuous improvement.
Process Adherence & Improvement: Strictly follow CSL procedures, identify opportunities for efficiency gains, and ensure compliance with company and regulatory standards.
Cross-functional Collaboration: Work closely with production, planning, procurement, and Logistics to ensure cohesive end-to-end supply chain operations, supporting new launches and promotions.
Qualifications:
Technical Skills: Proficiency in SAP SD module highly preferred. Excellent computer literacy (MS Office Suite).
Key Competencies:
Customer Focus: Strong commitment to exceptional service.
Problem-Solving: Strong analytical and proactive problem-solving.
Attention to Detail: Meticulous and accurate.
Teamwork: Effective collaboration cross-functionally.
Working Conditions:
Primarily office-based with regular interaction with warehouse and logistics teams.
May require occasional extended hours during peak periods
End Date 14TH August 2026