Job Role
To lead parts operations by ensuring optimal availability, technical accuracy, and revenue growth, while driving efficiency in inventory management and customer satisfaction.
Key Responsibilities
Parts Operations & Revenue Growth
Oversee end-to-end parts sales operations and revenue performance
Drive upselling and cross-selling strategies for parts
Analyze sales trends and implement growth initiatives
Technical Leadership
Act as the subject matter expert on Isuzu parts and systems
Guide technicians and junior staff on complex parts identification
Ensure accuracy in parts catalog usage and system updates
Inventory Strategy & Control
Develop and implement inventory optimization strategies
Minimize stockouts and overstock through data-driven planning
Oversee stock audits, shrinkage control, and reporting
Customer Experience Management
Handle escalated customer issues and technical queries
Ensure high service standards and customer retention
Work closely with service teams to improve turnaround time
Supplier & Stakeholder Coordination
Collaborate with procurement on sourcing strategies
Monitor supplier performance related to parts availability
Reporting & Performance Management
Track KPIs and generate actionable insights
Present performance reports to management
Qualifications
Diploma/Degree in Automotive Engineering, Supply Chain, or related field
5 - 8 years' experience, with at least 2 years in a senior/supervisory role
Experience with Isuzu or similar automotive brands
Skills & Competencies
Advanced technical knowledge of automotive parts
Leadership and team coordination
Data analysis and reporting
Commercial awareness
ERP/Inventory systems expertise