IT Analyst: Service Delivery at RCL Foods

The RCL FOODS Talent Acquisition Team is currently looking for an IT ANALYST: SERVICE DELIVERY to join our Sugar Division in Malelane. The individual needs to be an action-orientated, self-starter with good communication skills and have the ability to interface and demonstrate leadership.
The Role is accountable for the operational delivery and performance of IT services across the Sugar business focusing on continuity of ICT infrastructure and software services, managing operational integration with external service providers, ensuring adherence to SLAs, OLAs, and Governance standards, and Supporting the Sugar Business Partner in cost, risk, and service optimisation


Minimum Requirements


Diploma or Degree in IT, at level NQF 6 or higher, coupled with at least 5 years proven and relevant operational support experience in the IT Industry
Valid code EB driver's Licence
Strong understanding of ITIL service management concepts and frameworks
Solid understanding of IT infrastructure architecture and related service delivery management demands
Proven experience managing third-party service providers
Strong analytical, problem-solving, and decision-making skills
Mature and effective communication and stakeholder engagement capability
A strong understanding of the integrative nature of physical ICT and software architectures
The individual needs to be an action-orientated self-starter with good communication skills
Ability to interface and demonstrate leadership across business units and management levels across an organisation
After hours incident management may be required
To be considered for appointment, candidate must be a South African citizen


Duties & Responsibilities


Manage incidents, problems, changes, and service requests in line with ITIL practices, in a 24x7 production environment.
Drive escalation of critical issues to minimise business impact
Monitor and ensure delivery against agreed service levels and performance targets
Act as primary operational liaison between RCL Sugar and external IT service providers
Support capacity, availability, and risk management improvement processes
Participate in service performance reviews and continuous improvement initiatives
Assist with contract management and supplier performance tracking
Provide input into budget planning (Operational and Capital) and cost optimisation
Coordinate root cause analysis and implementation of corrective actions, across the physical and software technology landscape and geographically dispersed sites


Deadline:16th June,2026