IT Business Analyst – Financial Services at Safaricom Kenya

Job Description


Reporting to Delivery Lead Fintech - Financial Services IT, the position holder acts as the bridge between business and technology teams, translating business needs into functional requirements that drive digital solution delivery. The role ensures alignment with business goals and enterprise standards while supporting system development, implementation, and testing. It also focuses on optimizing processes and enabling new digital capabilities within financial services.


Responsibilities


Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis
Analyze, prioritize, and document business, functional, and system requirements to defined standards
Translate business needs into BRDs, functional specifications, user stories, and use cases
Develop process flows and ensure clear communication of system requirements
Design high-level solutions aligned with enterprise architecture and business objectives
Identify system integrations, enhancements, and support technical implementation with architects and developers
Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity
Support the full SDLC across Agile and Waterfall methodologies, including testing, release planning, and delivery
Analyze and optimize business processes, identifying automation and efficiency opportunities
Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives


Qualifications


Bachelor's Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
Minimum 3 years' experience as a Business Analyst or Systems Analyst in a technology-driven environment.
At least 2 years' experience in systems analysis and requirements management.
Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
Experience in financial services, fintech, or telecommunications environments will be an added advantage.
Certification in Business Analysis (CBAP, IIBA) or equivalent.
Familiarity with Agile frameworks such as Scrum or SAFe