IT Change Configuration Management & Monitoring Officer at Equity Bank Kenya

The IT Change Configuration Management & Monitoring Officer is responsible for day-to-day execution, coordination and administration of all change and release processes across the Group. The role ensures proper logging, categorization, documentation, compliance, scheduling, validation and communication of changes.
It also supports release cycles by ensuring that deployment packages, release documentation and approvals are complete, accurate and compliant with Group Change & Release Management frameworks. This role acts as the operational engine of Change & Release Governance across all EGH subsidiaries.


Key Responsibilities


Configuration Management (CMDB) Governance
Support in Group-wide Configuration Management governance and ensure CMDB accuracy across all subsidiaries towards change governance process.
Maintain configuration items (CIs), relationships, service maps and dependency models.
Define and enforce CMDB data quality rules, standards, lifecycle controls and update processes.
Govern CI onboarding, updates, retirement and auditing processes.
Ensure CMDB is fully integrated with Change, Incident, Problem and Release Management.
Perform periodic CMDB reconciliation against discovery tools, infrastructure inventories and application lists.
Lead CMDB audits and ensure compliance with internal and regulatory expectations.
Manage configuration baselines for critical systems (Core business systems, Digital Channels, Cybersecurity, Network).
Monitoring & Automation Governance
Lead monitoring automation strategy to improve visibility, alerting and proactive risk detection.
Work with Infrastructure, Cloud, Network and Cybersecurity teams to automate monitoring of critical assets.
Ensure reliability and completeness of monitoring dashboards and alerting mechanisms.
Manage monitoring tool governance (e.g., SolarWinds, Logrythm, Dynatrace,etc.).
Validate monitoring coverage for major changes, releases and new system deployments.
Change Governance Integration
Provide impact assessment insights using configuration dependencies and service maps.
Ensure all changes update the CMDB appropriately and accurately.
Validate that rollback plans and implementation plans reflect correct configuration relationships.
Continuous Improvement & Risk Management
Drive automation initiatives that enhance visibility, reduce manual errors and improve operational efficiency.
Conduct configuration-related risk assessments and remediation tracking.
Lead capability-building and training for configuration and monitoring automation practices.
Work with vendors and partners to enhance CMDB, monitoring and automation tooling capabilities.
Reporting & Stakeholder Management
Produce CMDB data quality dashboards, monitoring automation scorecards and governance KPIs.
Provide insights to Change Control Manager and IT Leadership on configuration risks and control gaps.
Present CMDB and monitoring compliance updates in governance forums and audit engagements


Key Technical Skills & leadership competencies

Technical Competencies


Strong expertise in ITIL v4 Configuration & Monitoring practices.
Hands-on experience with CMDB, discovery tools and automation platforms.
Knowledge of monitoring systems (SolarWinds, Logythrym , Dynatrace,etc.).
Understanding of ITSM processes (Change, Incident, Problem, Release)
Knowledge of dependency mapping, service topology and asset lifecycle management.
Infrastructure, network and cloud architecture awareness.
Leadership Competencies
Attention to detail and commitment to accuracy.
Strong analytical and problem-solving skills.
Effective communication and stakeholder engagement.
Ability to lead governance discussions and enforce standards.
Continuous improvement mindset.


Experience requirements


2-3 years in Configuration Management, Monitoring, IT Operations or Infrastructure Governance.
Experience managing CMDB governance in enterprise environments.
Background working with monitoring automation and discovery tools.
Experience in regulated industries (banking preferred).


Academic qualifications and certifications


Must-Haves
Bachelor's Degree in IT, Computer Science, Information Systems or related field.
ITIL v4 Certification.