OBJECTIVE OF ROLE
The IT Enablement Manager ensures that IT capabilities, solutions, and investments deliver measurable business value. The role drives structured enablement across key areas, including business engagement and demand management, delivery governance and coordination, operational excellence and user adoption, as well as asset, cost, and capability optimisation. It also oversees Technology Proof of Concept (POC) initiatives.
This position serves as a central coordination point between IT delivery teams, business stakeholders, and Group IT, ensuring that initiatives are effectively prioritised, well-governed, successfully adopted, and aligned to deliver maximum value.
KEY RESPONSIBILITIES
IT Enablement Strategy & Operating Model:
Define and maintain the IT enablement operating model.
Ensure clear role clarity and hand-offs across IT functions.
Align enablement activities to IT and business.
Business Engagement & Demand Shaping:
BRM function including oversight in shaping, qualifying, and prioritising business demand across the business.
Ensure business requirements are value-driven and outcome-focused.
Act as escalation point for complex business engagements.
Delivery Governance & Coordination:
Oversee delivery governance across IT initiatives in accordance with GDT Frameworks.
Ensure consistent planning, reporting, and escalation across IT Enablement.
Coordinate dependencies and vendors across IT Enablement.
Enablement, Adoption & Benefits Realisation:
Ensure solutions are effectively adopted and embedded.
Oversee benefits definition, tracking, and reporting.
Partner with OE Lead to drive realisation of value.
Asset, Cost & Capability Optimisation:
Oversee IT asset visibility and optimisation.
Ensure effective utilisation of IT capabilities.
Support RFP process from Vendors in conjunction with GDT.
Technology Proof of Concept (POC) Initiatives:
Engagement with technology vendors and Group.
Digital Technology (GDT) to test new technologies to solve business challenges.
Work with App Dev team to scale technology.
Stakeholder & Group Alignment:
Act as a key interface between SA Commercial IT and Group Digital Technology.
Ensure alignment to Group standards while protecting local priorities
Represent SA Commercial IT in cross-functional forums
Requirements
EDUCATIONAL REQUIREMENTS
Matric (Grade 12)
Bachelor's degree in engineering, Information Systems, Business Process Management, or related field
KNOWLEDGE & EXPERIENCE REQUIREMENTS
5+ years experience in process improvement, operational excellence, or IT enablement roles
2+ years management experience
Strong exposure to digital transformation initiatives
Experience in organisations
Lean, Six Sigma, Agile, or similar methodologies (advantageous)
SOFT SKILLS AND COMPETENCY REQUIREMENTS
Strong strategic thinking with a structured, analytical approach
Excellent stakeholder management, communication, and influencing skills
Proven leadership presence with high accountability and ownership
Strong planning, organisation, and coordination abilities
Results-driven with sound judgement and decision-making skills
Ability to operate effectively across business and technical environments
Skilled in problem-solving, negotiation, and managing trade-offs
Calm under pressure with a disciplined and outcome-focused mindset
COMPUTER SKILLS REQUIRED
Computer skills: Office 365; ServiceNow
Business relationship management models
IT demand management and prioritisation frameworks
Project and delivery governance
Benefits realisation and value tracking
IT financial awareness (costs, assets, vendors)
Change management and adoption principles
Familiarity with enterprise platforms (SAP, analytics, workflow systems)
Understanding of IT service management and operating models
ITIL framework and enterprise architecture methodologies
Lean / Six Sigma methodology
Customer Service Management experience
Knowledge of the pharmaceutical industry
Value modelling (ROI, payback period, business case development)
User experience knowledge
Business process mapping and optimisation
IT-enabled transformation initiatives
Benefits realisation frameworks
KPI definition and performance tracking
Familiarity with enterprise systems (SAP, analytics platforms, workflow tools)
Understanding of regulated environments (advantageous)
Proficiency in Visio and Microsoft Power Platform (advantageous)
Process mapping and SOP hierarchy