P
IT Intern at Poa Internet
Poa Internet
August 31, 2026
Full-time
On-site
Overall Responsibility:
Responsible for providing technical support to staff in person and remotely. It's all about solving problems from the moment they are contacted until the user issues are resolved.
Role Responsibilities:
Provide first-level technical support to users and assist in resolving routine hardware, software, connectivity, and access issues under supervision.
Log, update, and follow up on incidents and service requests through the IT ticketing system, escalating complex issues to the appropriate team members.
Assist with monitoring IT systems, applications, servers, and network infrastructure, and report alerts, outages, or performance issues.
Support routine IT maintenance activities, including software updates, patching, backups, device configuration, and basic troubleshooting, under supervision.
Assist with user on-boarding and off-boarding, IT asset management, inventory updates, and deployment of IT equipment.
Assist with the administration and support of Google Workspace and other IT systems and applications.
Assist in developing and maintaining user guides, knowledge base articles, SOPs, troubleshooting guides, and other IT documentation.
Participate in IT projects, support clinics, shift rotations, and continuous improvement initiatives.
Work closely with Senior IT Engineer(s) to troubleshoot technical issues and maintain clear communication with users on support progress.
Adhere to IT, information security, data protection, and acceptable-use policies and procedures.
Academic Qualifications:
Recent graduate with a Bachelor's degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems, or a related field.
Key Competencies required for the role:
Basic knowledge of hardware, software, operating systems, networking, Google Workspace, and IT troubleshooting.
Basic proficiency in Windows, Linux, ChromeOS, and macOS environments.
Good analytical, diagnostic, and problem-solving skills, with attention to detail.
Strong communication and interpersonal skills, with the ability to support users and collaborate effectively with the IT team.
Good organizational skills, including task prioritization, record keeping, and meeting deadlines.
Willingness to learn, ability to work under supervision and independently, and confidence to escalate issues when necessary.
Professionalism, confidentiality, and a strong customer-service mindset.
Familiarity with IT ticketing systems, remote support tools, and knowledge bases is an added advantage.
Previous IT support or relevant practical experience is an added advantage.
Responsible for providing technical support to staff in person and remotely. It's all about solving problems from the moment they are contacted until the user issues are resolved.
Role Responsibilities:
Provide first-level technical support to users and assist in resolving routine hardware, software, connectivity, and access issues under supervision.
Log, update, and follow up on incidents and service requests through the IT ticketing system, escalating complex issues to the appropriate team members.
Assist with monitoring IT systems, applications, servers, and network infrastructure, and report alerts, outages, or performance issues.
Support routine IT maintenance activities, including software updates, patching, backups, device configuration, and basic troubleshooting, under supervision.
Assist with user on-boarding and off-boarding, IT asset management, inventory updates, and deployment of IT equipment.
Assist with the administration and support of Google Workspace and other IT systems and applications.
Assist in developing and maintaining user guides, knowledge base articles, SOPs, troubleshooting guides, and other IT documentation.
Participate in IT projects, support clinics, shift rotations, and continuous improvement initiatives.
Work closely with Senior IT Engineer(s) to troubleshoot technical issues and maintain clear communication with users on support progress.
Adhere to IT, information security, data protection, and acceptable-use policies and procedures.
Academic Qualifications:
Recent graduate with a Bachelor's degree in IT, Computer Science, Computer Engineering, Telecommunications, Information Systems, or a related field.
Key Competencies required for the role:
Basic knowledge of hardware, software, operating systems, networking, Google Workspace, and IT troubleshooting.
Basic proficiency in Windows, Linux, ChromeOS, and macOS environments.
Good analytical, diagnostic, and problem-solving skills, with attention to detail.
Strong communication and interpersonal skills, with the ability to support users and collaborate effectively with the IT team.
Good organizational skills, including task prioritization, record keeping, and meeting deadlines.
Willingness to learn, ability to work under supervision and independently, and confidence to escalate issues when necessary.
Professionalism, confidentiality, and a strong customer-service mindset.
Familiarity with IT ticketing systems, remote support tools, and knowledge bases is an added advantage.
Previous IT support or relevant practical experience is an added advantage.