Key Duties and Responsibilities
Analyses information and evaluates results to choose the best solution and solve problems.
Inspects and ensures the maintenance of the IT equipment or the IT environment.
Ensures that computer and network operations are monitored at the property
Ensure backup/recovery functions are performed on scheduled basis
Manages IT activities to ensure the property infrastructure and applications systems are functional at all times
Follows brand standards for system make, model, configuration as well as for processes
Maintain inventories of hardware, software, software licenses, vendors
Maintains user access to systems, including validating approvals of access requests/changes/removals, and timely action to avoid impact on business or risk. These systems include (but are not limited to):
PMS
POS
Finance systems
File system
SPA / Golf / Retail
PBX
CCTV
Sets up new laptops / desktops / servers as per standards and ensures it is maintained
Provides Internet support and maintenance to both guests and colleagues
Provides or manages IT related training
Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards
Enforces IT policies and standards protecting company hardware, software, confidential data, and other resources at the property, including maintaining GPDR and PCI compliance
Develops specific goals and plans to prioritize, organize, and accomplish your work
Performs an assessment of needs, ensuring compliance with brand specific standards, operational budget, and capital requirements
Undertakes, as required, cost benefit analysis on all IT related expenses and identifies opportunities for cost savings
Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule, on budget and according to specification
Ensures problems are correctly reported, routed, tracked, and solved, with the system user being always informed of situation
Ensures regular on-going communication in all areas of responsibility to executives, peers, subordinates, owner representatives, partners, and Global Office IT on relevant information in a timely manner
Keeps up-to-date technically and applies new knowledge to your job, in line with company direction
Demonstrates knowledge of job-relevant issues, products, systems, and processes
Provides technical expertise and support to colleagues and guests
Works with the Purchasing Manager to ensure all IT related purchase requests are in line with Company policy and the required quotations are obtained
Works with the Global IT Office on company roll-outs, implementation of new systems and IT service & security requirements
Maintains a rolling 5-year CAPEX plan to ensure new projects as well as replacement is done in an organized and well-communicated manner
Assists with any other duties as required by the management team
Skills, Experience & Educational Requirements
Previous experience as an IT professional is required
Degree or Diploma /Accreditation in IT or related field from a recognized institute is preferred
Previous experience working in the hospitality industry is preferred
Proven time management & project management skills
Good communication and internal/external customer service skills
A team player
Ability to work autonomously and to manage their own workload effectively
Fluency in English (both written and verbal) is essential
Ability to work under pressure
Flexible approach to working hours and the ability to respond to urgent service issues and outages
Excellent organizational, follow-through, and communication skills
Exceptional problem resolution abilities
Strong positive team leadership and guest interaction skills
Enthusiastic, driven, and self-motivated
Strong technical background, with specific requirements as follows:
Detailed knowledge of operating systems including current versions of Windows server and desktop OS
Knowledge in the management & operations of PMS (Opera Cloud/On-prem), POS, PABX/Voicemail/Call Accounting, SPA system, Sales & Catering preferred
Telecommunications knowledge and experience, including VOIP and videoconferencing
Network architecture and systems design knowledge and experience, including VMWare and Wireless infrastructure, IPTV and VLAN
Patching through SCCM or equivalent patch management
Certification or equivalent experience in one or more of the following: MCSE, CCNA, CCNP
Familiarity with Audio/Visual systems and operations