OBJECTIVE OF ROLE
The IT Operational Excellence Lead is responsible for embedding disciplined, standardised, and value-driven workflows across IT-enabled initiatives. The role ensures that business and IT processes are clearly defined, optimised, and governed, technology solutions are adopted effectively and sustainably, expected business benefits are realised, tracked, and evidenced, and IT delivery practices are consistent, auditable, and repeatable. This role acts as a bridge between strategy and execution, ensuring that IT investments translate into measurable business outcomes, while strengthening governance, audit readiness, and operational maturity across IT.
KEY RESPONSIBILITIES
Process Excellence & Standardisation:
Analyse and document end-to-end IT processes
Identify inefficiencies, risks, and improvement opportunities
Define and promote standardised, best-practice processes
IT Enablement & Adoption:
Ensure IT solutions are effectively adopted by users
Support management, training, and communication activities
Identify adoption risks early and recommend corrective actions
Benefits Realisation & Value Tracking:
Define measurable benefits for IT and digital initiatives
Track value realisation against approved business cases
Ensure outcomes are reported transparently
Delivery Discipline & Governance Support:
Consistent delivery practices across IT initiatives in accordance with GDT frameworks
Ensure initiatives follow agreed governance, controls, and standards
Work closely with all IT stakeholders to ensure compliance
Audit Readiness function for SA Commercial IT (Internal and External Audits)
Continuous Improvement & Capability Building:
Promote a culture of continuous improvement within IT and the business
Identify repeat issues and systemic weaknesses
Embed lessons learned into future initiatives
Requirements
EDUCATIONAL REQUIREMENTS
Matric (Grade 12)
Bachelor's degree in engineering, Information Systems and Business Process Management.
Lean, Six Sigma, Agile, or similar methodologies (advantageous)
KNOWLEDGE & EXPERIENCE REQUIREMENTS
5+ years' experience in process improvement, operational excellence, or IT enablement roles
Strong exposure to digital transformation initiatives
Experience in organisations
SOFT SKILLS AND COMPETENCY REQUIREMENTS
Effective planning, organising and co-ordinating
Strong systems and end-to-end thinking
Ability to influence without formal authority
Structured, analytical, and detail-oriented
Comfortable challenging the status quo constructively
Excellent facilitation and communication skills
Pragmatic problem-solver
Highly organised with strong follow-through
Assertiveness
Strategic Demand Management
Advanced Negotiation skills
Strong capabilities in logical reasoning
Results driven
Effective problem solving and decision making
Commercial and strategic awareness