We are seeking a highly skilled, hands-on IT Manager to lead, support, and future-proof the technology ecosystem across a world-class, remote wilderness hospitality operation. This is not a corporate, desk-bound IT role, it is IT at scale, in the wild. You will manage complex infrastructure across multiple sites, ensure seamless digital experiences for guests and staff, and drive technology strategy aligned with operational efficiency and profitability.
This role requires a decisive, solutions-driven professional who thrives in challenging environments, has strong hardware and network management expertise, and understands the critical link between technology performance and the guest experience.
What We're Looking For
Strong hands-on hardware and infrastructure troubleshooting experience
Advanced network management skills (LAN/WAN/VSAT/Wi-Fi)
Experience in hospitality, remote operations, or multi-site environments (advantageous)
Strong understanding of PMS, POS, CRM, and hospitality-grade technology ecosystems
Budgeting skills and a cost-optimisation mindset
Calm, methodical approach in high-pressure or time-sensitive environments
Problem-solving leadership style with a focus on solutions and scalability
Personal Qualities
Highly self-sufficient and comfortable working in remote settings
Strong communication and collaboration skills
Analytical and commercially aware
Practical, hands-on leadership with the ability to innovate within constraints
Passion for technology as a business enabler, not just a support function
What you will be doing:
Network & Infrastructure Management
Oversee full network infrastructure across camps and operational sites
Manage satellite connectivity, redundancies, and remote network optimisation
Ensure uptime through proactive monitoring, risk mitigation, and system resilience
Maintain and optimise guest Wi-Fi in a remote, bandwidth-sensitive environment
Hardware & Systems Oversight
Lead hardware lifecycle management, procurement, and asset tracking
Implement upgrade strategies and maintain critical equipment across locations
Support and optimise POS systems, PMS platforms, and integrated hospitality systems
Troubleshoot hardware and software issues swiftly and effectively
Cybersecurity & Data Protection
Manage cybersecurity protocols, endpoint protection, and firewall controls
Ensure strict adherence to data protection and privacy requirements
Monitor vulnerabilities and implement preventative security measures
Operational & Commercial Alignment
Support revenue management, reporting platforms, and business intelligence systems
Analyse IT spend and optimise vendor relationships to improve cost efficiency
Align IT strategy with organisational profitability goals
Reduce operational downtime through system reliability and proactive planning
Guest & Staff Support
Ensure seamless digital touchpoints across the guest journey — from booking to departure
Enhance online and on-site guest experience through stable, intuitive systems
Provide exceptional internal support to departments across the reserve
Train team members on systems, processes, and best practices
Your Impact
Reduce downtime and operational disruption through proactive system management
Improve guest satisfaction through seamless connectivity and digital integration
Enhance profitability by aligning IT strategy with cost control and revenue drivers
Support mission-critical systems that influence hospitality excellence
Elevate data accuracy, security, and decision-making across the organisation