IT Operations Officer

Job Summary The IT Operations Officer is responsible for ensuring the seamless daily operation of the organization's technology infrastructure, endpoint hardware, and office systems. This role bridges general technical support with operational oversight by: Ensuring high availability and reliable internet connectivity through active vendor management. Maintaining office security systems, including CCTV cameras and recording equipment. Optimizing meeting room technology and audiovisual systems. Managing office hardware, printers, and peripherals. Partnering with Human Resources (HR) to deliver a smooth IT onboarding experience for incoming employees. Key Responsibilities Network Continuity & ISP Management: Actively monitor office network infrastructure to ensure high availability and reliable internet connectivity. Serve as the primary liaison with third-party Internet Service Providers (ISPs) and telecommunications vendors to: Resolve internet outages and connectivity issues. Track and monitor Service Level Agreements (SLAs). Coordinate scheduled maintenance. Perform basic network troubleshooting involving switches, routers, access points, and local IP assignments to minimize downtime. Physical Security & CCTV Systems Operations: Oversee the daily operational status of company CCTV cameras, Network Video Recorders (NVRs), Digital Video Recorders (DVRs), and monitoring feeds. Conduct routine audits to ensure: Video recording integrity and functionality. Compliance with video retention policies. Adequate camera coverage across company facilities. Coordinate with external technical vendors for hardware repairs, camera repositioning, and system upgrades. Audiovisual (AV) & Facility Technology Operations: Maintain and manage conference room technology, including: Projectors and display panels. Video conferencing equipment. Audio systems. HDMI and wireless casting solutions. Perform daily pre-meeting checks to ensure presentation and conferencing equipment is fully functional for executive meetings and cross-team collaborations. Hardware Maintenance & Asset Support: Manage network printers, multifunction scanners, and other office peripherals. Troubleshoot and resolve hardware and connectivity issues promptly. Maintain vendor relationships for: Print management services. Toner and consumables supplies. Equipment maintenance and servicing. HR Collaboration & Employee Lifecycle Onboarding: Collaborate closely with HR to align IT provisioning and equipment readiness with recruitment schedules. Configure, deploy, and assign the following to new employees before their start date: Laptops and workstation hardware. User accounts. Initial software access and required system permissions. Manage IT asset inventory and track device allocation throughout the employee lifecycle, including: Onboarding. Employee transfers. Offboarding. Candidate Qualifications & Competencies Experience: 2 - 4 years of hands-on experience in IT Operations, Help Desk Support, or Technical Systems Administration. Technical Proficiencies Operating Systems & Hardware: Windows and macOS configuration, troubleshooting, and hardware setup. Basic Networking: LAN/WAN fundamentals, IP configuration, and Wi-Fi management. CCTV Systems: Setup, monitoring, and troubleshooting of CCTV cameras and NVR/DVR systems. Audiovisual & Conference Room Systems: Setup and troubleshooting of HDMI connections, wireless casting, projectors, and Zoom/Microsoft Teams conferencing devices. User Directory Management: Administration of Microsoft 365, Google Workspace, and Active Directory. Key Soft Skills Vendor Management: Strong vendor coordination, relationship management, and negotiation skills. Proactive Operational Mindset: Ability to anticipate and prevent technical issues before they cause downtime. Communication & Collaboration: Excellent communication and interpersonal skills, with the ability to collaborate effectively across HR, Administration, and external service providers.