IT Service Desk Administrator

Key Responsibilities: Provide 1st-line support and resolution for IT tickets, ensuring IT calls logged are resolved within the specified SLAs while minimizing operational impact and downtime. Educating end users on IT functionality, IT policies and procedures, and the use of IT systems Administration of the Service Desk Providing an IT Administration Function Administering the IT procurement process Maintaining Quality Systems for IT, including Standard Operating Procedures & Compliance Records Requirements National Diploma or Degree in Information Technology/Computer Science Minimum of 3 years' experience in a similar role would be advantageous ITIL 4 certification or training is advantageous Experience with Microsoft Windows and Office applications Knowledge of desktops/laptops and peripheral hardware A valid Code B driver's license, without endorsements, is essential Competencies / behavioral dimensions: Excellent verbal and written communication skills Excellent customer service ethic Self-disciplined and self-motivated Ability to multitask and prioritise tasks effectively Ability to work and perform effectively under pressure Ability to work shifts Closing Date: 16 October 2026