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IT Support at takealot.com
takealot.com
September 25, 2026
Full-time
On-site
Purpose of the Role:
To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications.
Key Responsibilities:
Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations.
Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary.
Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications.
Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance.
Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations.
Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning.
Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction.
Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
Implements and coordinates standards, procedures, processes, and daily activities for the operations group.
Supports new technologies, data center performance and reliability.
Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported.
Investigates business requirements and proposes subsequent solutions.
Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support.
Minimum Required Qualification:
National diploma in Information Technology or equivalent experience
3-5 years of experience in IT application support, preferably within a logistics or warehouse environment.
Familiarity with ITIL processes and best practices.
Advantageous:
A+, N+, Active Directory
WMS experience
Microsoft Infrastructure
Google Suite
Skills, Knowledge & Abilities:
Excellent verbal and written communication skills
Excellent Interpersonal skills
Problem-solving skills
Analytical thinking
Pressure resilience
Results orientation
Creative thinking
Teamwork
To develop and implement the business & operational plans, policies, and procedures for the successful management, support, and security of related system applications currently used, as well as any newly implemented applications.
Key Responsibilities:
Provide hands-on support and troubleshooting for warehouse application systems, ensuring minimal disruption to operations.
Identify, diagnose, and resolve any issues related to software applications and escalate to relevant teams when necessary.
Perform routine checks and maintenance to ensure the stability and performance of warehouse IT applications.
Conduct training sessions for warehouse staff to enhance their understanding and usage of IT applications. Provide ongoing technical support and guidance.
Work proactively to identify opportunities for process enhancements through technology, contributing to increased efficiency in warehouse operations.
Maintain accurate documentation of systems, incidents, resolutions, and procedures to support knowledge sharing and continuous learning.
Analyzes and evaluates the technical performance and reliability of products, systems, and services against identified industry standards to ensure customer satisfaction.
Implements technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
Implements and coordinates standards, procedures, processes, and daily activities for the operations group.
Supports new technologies, data center performance and reliability.
Provides input and recommendations regarding business continuity issues and improvements to the operations of systems and processes supported.
Investigates business requirements and proposes subsequent solutions.
Ensures optimal availability of related systems, e.g., content production applications portfolio, in order to meet the contracted service levels for 2nd and 3rd level support.
Minimum Required Qualification:
National diploma in Information Technology or equivalent experience
3-5 years of experience in IT application support, preferably within a logistics or warehouse environment.
Familiarity with ITIL processes and best practices.
Advantageous:
A+, N+, Active Directory
WMS experience
Microsoft Infrastructure
Google Suite
Skills, Knowledge & Abilities:
Excellent verbal and written communication skills
Excellent Interpersonal skills
Problem-solving skills
Analytical thinking
Pressure resilience
Results orientation
Creative thinking
Teamwork