IT Support Engineer (L1) at NTT Ltd.

Your day at NTT DATA


The IT Support Engineer will be responsible for providing onsite technical support to end-users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure at the client site. The role requires excellent client engagement skills, strong communication abilities, and a customer-centric approach to delivering high-quality IT support services.


Key Responsibilities


Provide first and second-line technical support to end-users.
Diagnose and resolve hardware, software, network, and system-related issues.
Install, configure, and maintain desktop, laptop, printer, and peripheral devices.
Manage and resolve incidents and service requests within agreed SLAs.
Perform user account administration and access management.
Support Microsoft Windows operating systems and Microsoft 365 applications.
Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
Escalate complex technical issues to relevant teams where necessary.
Maintain accurate documentation of incidents, resolutions, and IT assets.
Conduct routine system checks and preventive maintenance.
Participate in IT projects, upgrades, deployments, and migrations.
Build and maintain strong relationships with client stakeholders.
Provide technical guidance and user training where required.
Ensure compliance with IT policies, procedures, and security standards.


Minimum Requirements
Qualifications


Degree in Information Technology, Computer Science, Information Systems, or a related field.
Relevant IT qualification will also be considered.


Certifications


CompTIA A+ Certification (Essential)
CompTIA Network+ (N+) Certification (Essential)
ITIL Foundation Certification (Essential)


Experience


Minimum 3 years' experience in an IT Support Engineer, Desktop Support Engineer, IT Technician, Service Desk Engineer, or similar role.
Experience working in a client-facing environment.
Proven experience supporting end-users in a corporate environment.