About:
We are a digital Tier 1 Unit microfinance bank. Our mission is to provide accessible and affordable financial services to individuals and businesses across Nigeria. We leverage technology to meet the evolving needs of individual customers and SMEs, driving financial inclusion and economic growth. We offer a wide range of banking services, including savings, loans, and payment solutions, all designed to simplify banking for modern Nigerian customers.
At Carbon, we are:
Passionate: We love what we do and have an ownership mentality.
Resourceful: We make do with what we have. Not wasteful
Intelligent: We are forever learning to better ourselves, constantly experiencing & testing to understand the problem space better
Maverick: We try the unconventional, question widely held assumptions.
Executor: We get shit done. No excuses
Data-Driven: Rigorous in using data for decision, experiments to test assumptions and hypothesis
Role:
We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company. You will help users enhance their usage of IT services.
Responsibilities
- Support users on-site and remotely across multiple time zones
- Handle issues raised via the helpdesk in providing Level I support
- Provide frequent training to users on maximizing IT resources available to them.
- Carry out repair and maintenance of workstations hardware and software related issues
- Manage and support Call center services
- Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
- Create hardware/software purchase requisitions and maintain hardware and software inventory
- Support Cloud-based services
- Manage Microsoft Windows servers, Desktop and Apple macOS
- Manage networking and VPN services
- Work extra hours to meet deadlines as required or where reasonable
Requirements
- 2-3 years of experience in enterprise IT supports the role of 100 or more users.
- Experience managing open source VoIP services like Asterisk, Elastix, 3CX
- Experience working with Cisco, Mikrotik, and Ubiquity devices
- Experience managing Linux and Windows servers in an enterprise environment
- Experience managing MacOS in an enterprise environment
- Bash or python scripting
- Experience using, troubleshooting, and maintaining SaaS tools.
These qualifications will make you stand out among other applicants:
- CCNA, CCNP, Red Hat, and Microsoft certifications
- AWS Solutions Architect or GCP certifications
- Experience working with relational databases like MySQL, PostgreSQL
- Great communications skills
Recruitment process
- Call with People team
- Case Study ( Assessment)
- Interview