IT Systems & Digital Innovation Specialist at Micato Safaris

The Role


This is a hands-on position suited to a digitally savvy, proactive, and service-oriented IT professional.
The successful candidate will play a key role in supporting and enhancing the company's IT infrastructure, while introducing modern technologies, automation tools, and intelligent digital solutions.
The role requires a balance of strong technical expertise, excellent interpersonal skills, and high integrity to ensure seamless operations and effective support to all staff.


Key Responsibilities & Requirements


Bachelor's degree or Advanced Diploma in IT, Computer Science, Information Systems, or a related field Minimum of 3 - 4 years' work experience in the travel industry or a similar operational environment
Strong technical knowledge in IT infrastructure, networking, systems support, and cybersecurity
Experience supporting enterprise systems, ERP platforms, or business-critical applications
Demonstrated problem-solving, troubleshooting, and communication skills Relevant IT or digital technology certifications
Exposure to automation tools, data platforms, and emerging technologies
Experience with ERP or booking systems (Tour Plan experience is an advantage)
Familiarity with system integrations, APIs, and workflow automation


Tour Plan & Systems Support


Support system implementation, configuration, and ongoing optimization
Assist with data migration, validation, and testing processes
Ensure data integrity, reporting accuracy, and system performance
Collaborate with operational teams to troubleshoot and resolve system-related issues


Ideal Candidate


Digitally savvy, proactive, and highly service-oriented Passionate about emerging technologies, automation, and continuous improvement
Strong team player with the ability to train, guide, and support colleagues
Demonstrates high integrity, professionalism, and accountability
Comfortable balancing hands-on IT support with system enhancement initiatives


Key Competencies


Strong analytical and problem-solving abilities
High attention to detail Ability to communicate technical concepts to non-technical stakeholders
Project coordination and vendor management skills Process improvement mindset
Ability to perform effectively in a fast-paced operational environment