IT Technician – Alternating between the Cape Town & Stellenbosch office at Datafin Recruitment

ENVIRONMENT:


A well-established attorneys' firm with offices in Cape Town and Stellenbosch is seeking an experienced IT Technician to join its team. The successful candidate will provide reliable in-person and remote technical support across both offices, troubleshooting hardware and software issues and supporting desktops, laptops, mobile devices, printers, Windows 10/11 and Microsoft 365. The role requires two to four years' corporate IT support experience and regular travel between the Cape Town and Stellenbosch offices.


DUTIES:


Provide support for desktops, laptops, mobile devices, printers and peripherals.
Troubleshoot hardware and software errors by assessing impact, prioritising issues, running diagnostics, and documenting problems and resolutions.
Manage the full endpoint lifecycle for user devices, from onboarding through to offboarding.
Resolve Helpdesk requests with minimal supervision.
Provide professional technical support to senior stakeholders, including directors and lawyers.
Troubleshoot Windows 10/11, Microsoft 365 and application-related issues.
Share technical knowledge and assist with team training and standards.
Contribute to continuous improvement of IT processes, documentation and user experience.
Administer Active Directory, Azure AD, Group Policy, DNS and DHCP.
Provide iManage/FileSite user support.
Support Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
Assist with endpoint management using Microsoft Intune and device policies.
Support VPN, Wi-Fi and LAN/WAN connectivity.
Perform workstation builds, rebuilds and lifecycle replacements.
Enforce IT security standards, including endpoint protection, patching and access controls.
Assist with user access reviews and offboarding processes.
Promote cybersecurity awareness and responsible user behaviour.
Take ownership of technical issues from initial logging through to resolution.
Maintain accurate ticket notes and technical documentation.
Assist with IT asset management and stock control.
Liaise with vendors regarding repairs, warranties and technical escalations.
Participate in after-hours and weekend standby support when required.
Provide support for all IT-related requirements across the Western Cape.


REQUIREMENTS:


Grade 12 / Matric.
2 - 4+ years' experience in a corporate IT support environment, preferably within professional services or the legal sector.
Experience providing both in-person and remote user support.
Strong Windows 10/11 and Microsoft 365 support experience.
Experience with Windows Server, Hyper-V and VMware.
Solid understanding of Active Directory, Azure AD, DNS, DHCP, TCP/IP and SMTP.
Experience supporting Microsoft Teams, SharePoint, Exchange and Exchange Online.
Working knowledge of network infrastructure and connectivity technologies, including LAN/WAN, Wi-Fi and VPN.
Working knowledge of endpoint security and patch management systems and applications.
Working knowledge of SQL.
Relevant IT certifications preferred, such as Microsoft or CompTIA.
Willingness to alternate between office locations as required.
Valid driver's licence and own reliable transport are essential.


ATTRIBUTES:


Friendly & Helpful Attitude
Strong Interpersonal Skills
Microsoft Applications
Reporting & Documentation
Excellent Written & Verbal Communication
Attention to Detail
Ability to Work Under Pressure
Independent Working
Teamwork & Collaboration
Task Prioritisation
Fast Response & Resolution
Willingness to Learn
Proactive Problem-Solving
Multitasking
Strong Organisational & Structuring Skills
Confidentiality & Professionalism