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IT Technician at Hire Resolve
Hire Resolve
September 10, 2026
Full-time
On-site
Role Overview:
We are looking for a hands-on IT Support Technician to deliver reliable remote and on-site technical support. You will troubleshoot hardware/software issues, manage networks (especially UniFi/Ubiquiti), support Windows environments, and administer Microsoft 365. No degree is required — practical skills, relevant certifications and a strong customer-service mindset matter most.
Responsibilities:
Provide 1st/2nd-line computer troubleshooting (hardware, software, peripherals, printers, mobile devices).
Install, configure, maintain and troubleshoot UniFi / Ubiquiti networking hardware (access points, switches, gateways, controllers).
Support and maintain Windows 11 workstations and Windows Server environments.
Administer Microsoft 365 (user accounts, licences, Exchange Online, Teams, SharePoint, OneDrive, basic Entra ID / security settings).
Perform networking tasks: IP addressing, DNS, DHCP, basic routing/switching, wireless optimisation and connectivity troubleshooting.
Log, prioritise and resolve support tickets with clear updates and escalation when needed.
Assist with on-site installations, cabling, hardware deployments and client visits in the Paarl area.
Contribute to proactive maintenance, backups, patching and documentation.
Deliver clear communication and guidance to clients (face-to-face and remote).
Requirements:
Strong practical experience in computer troubleshooting, networking and Windows environments.
Hands-on experience with UniFi / Ubiquiti hardware.
Solid knowledge of Windows 11 and Windows Server.
Microsoft 365 administration experience.
CompTIA A+ and/or Network+ (N+) or equivalent IT-relevant qualifications / certifications.
Valid driver's licence and reliable transport (on-site work required).
Good communication skills, customer-focused attitude, problem-solving ability and willingness to work independently or in a small team.
Advantageous
Additional IT certifications (Microsoft, Ubiquiti, or similar).
Experience with VoIP, fibre, CCTV or basic cloud services.
Previous MSP / managed-services or local SME support experience.
Afrikaans / English bilingual (common and useful in the Winelands).
We are looking for a hands-on IT Support Technician to deliver reliable remote and on-site technical support. You will troubleshoot hardware/software issues, manage networks (especially UniFi/Ubiquiti), support Windows environments, and administer Microsoft 365. No degree is required — practical skills, relevant certifications and a strong customer-service mindset matter most.
Responsibilities:
Provide 1st/2nd-line computer troubleshooting (hardware, software, peripherals, printers, mobile devices).
Install, configure, maintain and troubleshoot UniFi / Ubiquiti networking hardware (access points, switches, gateways, controllers).
Support and maintain Windows 11 workstations and Windows Server environments.
Administer Microsoft 365 (user accounts, licences, Exchange Online, Teams, SharePoint, OneDrive, basic Entra ID / security settings).
Perform networking tasks: IP addressing, DNS, DHCP, basic routing/switching, wireless optimisation and connectivity troubleshooting.
Log, prioritise and resolve support tickets with clear updates and escalation when needed.
Assist with on-site installations, cabling, hardware deployments and client visits in the Paarl area.
Contribute to proactive maintenance, backups, patching and documentation.
Deliver clear communication and guidance to clients (face-to-face and remote).
Requirements:
Strong practical experience in computer troubleshooting, networking and Windows environments.
Hands-on experience with UniFi / Ubiquiti hardware.
Solid knowledge of Windows 11 and Windows Server.
Microsoft 365 administration experience.
CompTIA A+ and/or Network+ (N+) or equivalent IT-relevant qualifications / certifications.
Valid driver's licence and reliable transport (on-site work required).
Good communication skills, customer-focused attitude, problem-solving ability and willingness to work independently or in a small team.
Advantageous
Additional IT certifications (Microsoft, Ubiquiti, or similar).
Experience with VoIP, fibre, CCTV or basic cloud services.
Previous MSP / managed-services or local SME support experience.
Afrikaans / English bilingual (common and useful in the Winelands).