Minimum requirements
National Diploma in Information Communication Technology (NQF06)
2 to 4 years related experience
Experience with computer systems, LAN, WAN, Wi-Fi configuration & Microsoft/Linux environment, Active Directory
Computer Skills (Ms Office suite)
Experience with major hardware vendors, e.g., HP, DELL, etc. will be an added advantage.
Industry related certifications
Good Communication skills
Good interpersonal skills
Willingness to work outside of normal working hours
Ability to work within a team,
Driver's licence
Duties
Capture and maintain all IT assets in the ICT inventory database and dispatch the IT equipment to the user as per written request
Install and maintain all desktop hardware
Install and maintain desktop software
Install and maintain all computer peripherals
Liaise with external providers for hardware support
Identify common problem areas experienced to recommend corrective action
Decide whether to send the computer to the manufacturer for repair
Report shortfall in parts inventory to line manager
Work with vendor support contacts to resolve technical problems with (Desktop computing equipment and software)
Ensure desktop computers interconnect seamlessly with diverse systems, including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative system,
Provide user support for the initial training on equipment and software
Assist users in the use of computer software if requested
Document instances of hardware failure, repair, installation, and removal
Forward faulty computers to the workshop
Communicate project statuses to the helpdesk
Coordinate and liaise with the rest of the ICT Team
Help users scan media such as flash drive and diskettes for any malicious ware
Help users with e-mails that they suspect might contain malicious content, and provide the Network
Making sure end-point security system is up to date
Develop how-to documentation and videos to support the SPU community
Research technology trends and latest applicable
Ensure up-to-date skills development
Develop, recommend and implement ICT solutions
Participate in ICT projects to ensure that successfully
Assist with project scoping and resource allocations
Compile/write relevant operational reports as and when required
Research and implement best practices
Communicate and consult with relevant stakeholders