KEY RESPONSIBILITIES:
Support: Hybrid and Live-Streaming
Support scheduling, setup, and monitoring of Teams Classes and hybrid events.
Provide in-person support for hybrid-enabled venues to ensure sessions start correctly.
Escalate equipment issues in hybrid-enabled venues for maintenance by relevant IT and Infrastructure departments.
Assist with remote monitoring of class audio, video, and content sharing; troubleshoot common issues.
Facilitate setup and operation of live-streaming equipment during academic events.
Assist with identifying technical requirements and help ensure high-quality broadcasts.
Support remote monitoring of live-streamed events, providing immediate troubleshooting when needed.
Bookable Educational Technology Assistance
Prepare bookable educational technology items for academics.
Provide setup assistance and training to ensure successful integration into teaching practices.
Conduct basic maintenance, software updates and testing to ensure readiness of bookable equipment.
Ensure a tidy work environment is maintained at all times.
Learning Space Support (One Button, Podcast Studios, and Maker Spaces)
Manage bookings and prepare equipment in studios for users.
Train first-time users on equipment operation and assist with basic troubleshooting.
Regularly check studio functionality and report maintenance needs to the Educational AV Technology Specialist.
Ensure a tidy work environment is maintained at all times.
Report any technical issues with equipment or spaces to the Educational AV Technology Specialist.
Monitor equipment usage and follow SOPs for returning and storing AV resources after use.
Training
Assist in delivering training sessions and workshops for academics on AV technology and hybrid teaching tools.
Guide users on effective use of educational spaces and resources, including Teams and Panopto.
Maintain and update training materials for easy reference and self-paced learning.
Ad Hoc
All administrative and reporting functions.
OHS
Adhere to all respective protocols.
Minimum requirements
Senior Certificate (Matric) (NQF Level 4).
Two years' experience in technical and end-user support in a technology environment.
Two years' experience in administrative support in a technology environment.
Two years' experience in the use of digital technologies and other collaborative technologies as well as audiovisual and hardware/software systems.
High levels of efficiency in handling technical queries and interacting with stakeholders and different levels of academic staff.
ADDED ADVANTAGES & PREFERENCES:
Diploma, Advanced Certificate / Degree (NQF 6/7).