Junior Operations Manager (Sub-Saharan Africa) at CBRE Excellerate

About the role


To ensure operational control, client service consistency, admin, financial support, and compliance across Local FM accounts and EA Category C contracts across the Sub-Saharan region. The Business Unit Coordinator will serve as the bridge between site operations and leadership, ensuring delivery excellence, team effectiveness, and adherence to commercial and regulatory requirements, while embedding standardised practices in line with organisational frameworks.


What you will bring:

Minimum Requirements


Qualification in Facilities Management, Property Studies, Business Administration, or related field.
A combination of experience and education will be considered in lieu of a degree.
Minimum 2-3 years' experience in regional account or business unit leadership within the Facilities Management industry.
Proven track record of delivering operational, commercial, and cultural transformation in large, complex client environments.
Strong exposure to P&L ownership and multi-site management.


Preferred:


Professional certification or membership with SAFMA, IFMA, or equivalent bodies.
Experience working within a shared services or enterprise account model in multinational contexts.


Key Skills & Competencies:


Financial Acumen: Understanding of financial modelling, business planning, and budget control, financial reporting.
Client Management: Skilled in managing senior stakeholders and resolving escalations.
Client-Centricity: Customer engagement, relationship building, and satisfaction management.
People Management: Capable of managing cross-functional teams with diverse backgrounds across geographies.
Operational Excellence: Deep understanding of FM service delivery, quality systems, and tools.
Operational Execution: Strong command of IFM tools, CAFM systems, reporting dashboards and service-level delivery frameworks.
Governance & Risk: Understanding legal, statutory, and internal governance requirements.
Communication & Reporting: Excellent reporting, written, and presentation skills.
Cultural Agility: Able to operate effectively in diverse regional and market contexts.
Strong organisation and coordination skills.
Attention to detail and data accuracy.
Ability to track KPIs, SLAs, and actions.
Stakeholder coordination and professional communication.


Working Relationships & Stakeholder Interfaces:


Internal: Managing Directors, Executive Leadership Team, Country/ Regional Managers, Account Teams, Head of Operations, Operational Teams, Finance, HR, IT, QHSE, Procurement, Business Development.
External: Clients (Executives, Senior and Operational), Statutory and Regulatory Bodies, Suppliers, Partners, Industry Associations.


What you will be doing:

Operational Coordination & Support


Support all operational activities within the assigned Local FM and EA Category C accounts to ensure consistency and compliance with company standards and contractual obligations.
Oversee the performance of site teams, contract support, and service delivery across all assigned / managed Category C accounts and portfolios.
Participate in continuous improvement initiatives, driving standardisation across.
Create and track performance goals and KPI, ensuring consistent service delivery, aligned to SLAs and KPIs, across diverse sites and geographic regions.
Ensure team members complete all necessary training and compliance.
KPI dashboard / account performance review regularly
Drive operational readiness, including maintenance plans, site audits, safety file compliance, and periodic risk reviews.
Lead the execution of maintenance plans, safety programs, and service compliance using organisational tools and platforms.
Act as a cover for urgent Facilities Coordinator vacancies and to fill in for FC's taking leave where necessary.


Financial Support & Reporting


Admin support for approving purchase orders, GRN, and invoices on Cat C accounts
Admin support on the SSA CAPEX projects by creating project codes, invoices, and CTA's.
Liaise day-day coordination, new hire set up, AP expedited payment approvals, and new client setup.
Provide support to the business unit's financial performance: revenue growth, margin improvement, and cost control.
Provide support on budgeting, forecasting, and commercial health of the accounts
Ensure adherence to financial governance, cost allocation principles, and risk mitigation across contracts.
Provide support to the business unit in leading pricing reviews, financial modelling, and support in commercial decision-making.


Client Coordination & Reporting


Act as the point of contact for client stakeholders, ensuring strong alignment with client goals and service expectations.
Support the business unit with operational reviews with clients, escalating issues when required, while maintaining strategic relationships.
Conduct regular performance reviews, client meetings, and satisfaction surveys
Support the business unit with SLA and KPI performances and drive collaborative service improvement plans.
Build and maintain relationships with client contacts across assigned accounts.


People Support & Coordination


Provide leadership and direction to all direct and indirect team members across the portfolio
Promote a high-performance, inclusive culture aligned with company values and leadership principles.
Provide support with workforce planning, succession planning, and performance management across accounts.
Provide support with compliance with HR policies, labour laws, and performance management processes.
Coordinate training, onboarding, and compliance tracking within the business unit
Support performance management processes and reporting within the business unit
Act as a point of coordination between operations, HR and management


Compliance Monitoring & Administration


Ensure business unit compliance with internal standards, regulatory requirements, and EHS/ OHS frameworks.
Drive a culture of safety and governance, embedding best practice across all operational touchpoints.
Participate in and lead risk reviews, governance meetings, and client assurance processes.
Embed a strong safety culture through audits, training, and incident follow-up.


Bid & Transition Support


Identify and support the pursuit of organic and inorganic growth opportunities within client accounts.
Partner with the Business Development team to provide operational expertise in bids and transitions.
Participate in due diligence, mobilisation, and integration of new accounts.
Support bid preparation through data gathering and coordination
Assist with mobilization and transition activities
Maintain documentation for new and existing accounts