Junior to Mid-Level Account Manager (Arabic speaking)

ABOUT US
DataEQ is an innovative tech business that is changing the way global brands understand and engage with their customers. We do this by combining a human intelligence solution alongside cutting-edge AI to structure and analyse millions of customer feedback posts to drive better CX insights, improve risk management and optimise customer service. Highly accurate data is at the heart of what we deliver as well as the ability to structure and interpret data in innovative ways to address clients’ business problems.

ABOUT THE JOB

Our Account Managers work closely with the Client Service and Sales Leads, heading up a diverse portfolio of clients in the day-to-day operational running of some of our biggest existing clients. These span across financial services, telecoms, retail, public sector and others. You will work autonomously and be responsible for managing a book of clients from end to end. Your ultimate goal will be to retain and grow your client base, and to ensure that our data is being presented to and ingested by our clients so that it can be used to inform key business decisions. You will utilise data for strategic analysis, identify market opportunities and to help you solve complex problems methodically and timeously. You will consult with our clients to seek opportunities to help our clients generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. 

Our Business Development team is made up of smart, ambitious, strategic and problem-solving individuals and we are looking for someone who believes in our vision and is excited to join the company at this stage of growth. We have a tight culture that encourages curiosity, innovation, freedom, intellect and performance.

WHAT YOU’LL BE DOING DAY-TO-DAY

• Retain existing client base 
  • Ensure that client renewals and RFPs are processed timeously
  • Build a solid network of contacts in each client organisation
  • Uncover key issues in client organisations that our data can be used to solve
  • Ensure that our data is understood and used widely across client organisations
  • Consult with clients to generate better insights and identify opportunities for data utilization
• Upsell existing client base alongside the international sales team
  • Identify key areas of growth within your current client base and your focal industries
  • Increase current client revenue against a growth target
  • Ensure that the use of our solutions is fostered in varying teams within your client organisations and is used by a multitude of users and budget holders
• Manage day to day client queries
  • Assist clients with any day-to-day queries including technical support 
  • Ensure the smooth running of the products and solutions your clients are subscribed to
  • Help clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on DataEQ’s platforms
  • Manage client expectations
• Internal stakeholder management and administration
  • Setting clear client forecasts & upsell plans across your portfolio
  • Drafting cost estimates and proposals 
  • Supporting finance on resolving any overdue payments
  • Brief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests 

WHAT WE’RE LOOKING FOR 

• A tertiary qualification
• 3+ years experience in a client service role 
• Outstanding communication skills in writing and in person in both Arabic and English
• Flexibility in working hours in order to support Middle Eastern time zones
• Able to travel locally and/or internationally as required 
• Proficiency in MS Word, PowerPoint, and Excel is essential, and you would need to be comfortable learning and navigating new web-based software applications
• Analytical problem solving and attention to detail
• The ability to work flexibly in a fast-paced, performance-orientated environment
• A curious, always learning personality
• Excited by the scale and potential of the DataEQ vision
• Target-driven, determined and energetic
• A collaborative colleague who builds strong relationships internally as well as externally
• An exceptional relationship builder and excellent at getting things done

WHY YOU’LL LOVE WORKING WITH US

If you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the flexibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. 

In addition to our flexible and remote working culture which we LOVE, we have many more reasons why you should join our team:

• Market related remuneration packages (including generous commission structures for our client-facing team members)
• Regular company status meetings to ensure everyone is aligned and working towards the same purpose
• Long-term service compensation after 5 years and 10 years 
• Fully remote work environment with access to co-working space
• A solid work from home set up, which includes a contribution to your WIFI expenses
• Personal development budget
• Bi-monthly team socials

Notice about the use of your Personal Information:

Please be advised that as part of our recruitment processes:

You acknowledge that collection of Personal Information is both necessary and requisite as a legal obligation that falls within the scope of execution of the legal functions and obligations of DataEQ in relation to assessing you and other applicants for the job position.

You unconditionally and irrevocably consent and authorize DataEQ to undertake the collection, processing, and further processing of your Personal Information by DataEQ, for the purposes of DataEQ’s general recruitment processes, for assessing your possible engagement with DataEQ.

Without derogating from the generality of the aforestated, you consent to DataEQ collecting and processing of Personal Information pursuant to the internet, and email policies in place, insofar as your Personal Information is contained, in relevant electronic communications.

You agree to absolve DataEQ from any liability in terms of the Protection of Personal Information Act (POPI), for failing to obtain your consent or to notify you of the reason for the processing of any of your Personal Information.  You agree to the disclosure of your Personal Information by DataEQ to any third party, where DataEQ has a legal or contractual duty to disclose such Personal Information. You further agree to the disclosure of your Personal Information for any reason enabling DataEQ to carry out or to comply with any business or legal obligation DataEQ may have or to pursue a legitimate interest of DataEQ, in order for DataEQ to assess you for the job position for which you are applying.

You consent and authorize DataEQ to transfer your Personal Information outside the Republic of South Africa for any legitimate business purpose of DataEQ within the international community and its donors or members. DataEQ undertakes not to transfer or disclose your Personal Information unless it is required for its legitimate business requirements and shall comply strictly with legislative stipulations in this regard.