Key Purpose
To research and manage new/existing partners as well as support the Claims operational function.
Areas of responsibility may include but are not limited to
Responsible for relationship building with Claims Procurement partners and to maintain these relationships for the duration of the partnership with Discovery Insure
Regular partner engagements, including all relevant stakeholders
Assist partners to manage their KPA's such as MBR scores, complaint ratio and sufficient usage of the Discovery Insure procurement portal to manage work in progress and to request payments within set timeframes.
Ensure that partners abide by the SLA's
Training and support on Procurement policies
Competencies
Relationship Building
Conflict Handling
Attention to detail
Communication
Assertiveness
Accountability
Short-term Insurance Claims fulfillment process.
Management experience in the motor repair industry.
Education and Experience
Education:
Matric (Essential)
Tertiary qualification (Diploma or Degree) in related field is advantageous
Minimum Experience:
5 years experience in the motor repair industry
2 years relationship management experience
Procurement experience
Towing experience