Key Account Manager at LOreal

As a Key Account Manager, you will play a pivotal role in driving customer growth and building meaningful partnerships. Passionate about developing customer strategies, leveraging data to inform decisions, and continuously learning and growing within the field of customer and account management.

Your primary focus will be to cultivate strong customer relationships and deliver triple-win growth for the customer, the shopper, and L'Oréal. You will champion the voice of the customer and the consumer in every discussion, collaborate closely with cross-functional teams, and ensure the seamless delivery of products and services that delight shoppers.

This is a unique opportunity to accelerate your growth through business intelligence, data analysis, and customer-driven strategies in a fast-paced, collaborative, and high-performing environment.

Here's what you'll be responsible for:


Achievement of Turnover and the P&L of his/her customers for the category as well as for the implementation and the optimization of the category strategies within the customer.
Develop optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
Close the deal with the customer by negotiating the trade terms, trade funding, and counterparts according to the strategy on all categories.
Monitor customer performance by tracking customer business performance (both primary sell-in and till sales sell-out) and market share for all categories and support in collecting market insights.
Develop and execute customer strategy and business plan with a strong collaboration of his/her team.
Work in close collaboration with the Marketing team for the category input, and with customer strategy and planning for the customer/channel plan.
Conduct monthly, quarterly & annual performance review with the customer and contribute to discussions related to modern trade customers & data.
Strong liaison with internal business support from Finance, Marketing, Customer Strategy and Planning and related functions in order to ensure smooth and efficient operations to support the business and customer growth plan.


We Are Looking For


A commercially astute and entrepreneurial leader with a deep understanding of modern trade dynamics and shopper behavior. An individual who is passionate about building brands through customers and excel at translating data and insights into strategic growth plans and will thrive in a fast-paced, performance-driven environment where agility, innovation, and collaboration define success.
A skilled negotiator who builds trust-based partnerships and knows how to drive mutual value for both L'Oréal and the customer.


You'll thrive in this role if you have:


A Bachelor's degree in Business or a related field.
A minimum of 5 years of experience in customer management or key account management.
Strong planning skills.
Innovation mindset
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office Suite, especially Excel.