Key Accounts Assistant (Pharmacy) - Montague Gardens (Fixed Term Contract - Maternity Cover)

Introduction We are seeking to appoint a Key Accounts Assistant (Pharmacy) on a Fixed Term Contract (Maternity Cover) for 9 -12 Months contract - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager. THE APPLICANT WILL BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC. Job Description Job Purpose: To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives. Key Performance Areas: Maintain the general filing system and file all correspondence in an accurate and traceable manner. Track, report and manage escalations regarding outstanding shorts. Manage shorts investigations with stock control (per SLA requirements). Manage paperwork to and from the warehouse accurately and timeously. Timeous handling of mail and parcels. Manage efficient and professional handling of visitors. Manage and maintain adhoc administrative tasks. Answering of customer calls, e-mails and requests from all internal and external stakeholders. Administrators' performance, time keeping and quality assurance. To receive calls, mails, faxes and attend to all queries. Timeous management of urgent and regular queries. Timeous delivery of daily, weekly and monthly reports. Escalation management on outstanding items from stock control. Track and monitor queries until resolution. Drive efficiency with all correspondence and queries received. Maintain a neat and orderly workspace always. Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift). Skills: Microsoft Office Adobe Outlook (End User Computing) Advanced Excel Analyzing data Checking for accuracy Ethics Maintaining files Multi-tasking Performing clerical work Reporting data Researching Taking initiative Taking personal responsibility Thinking logically Knowledge: Knowledge of Audit Standards Knowledge of business processes Knowledge of Customer invoicing, statements Personal Competencies: Writing and Reporting Working with People Analysing Following Instructions and Procedures Minimum requirements Minimum Education & Qualification: Matric Certificate in Office administration or similar will be advantageous Minimum Job Related Experience: Sound understanding of office administration Customer service experience. Filing and all-round administration Pharmaceutical exposure (Advantage) and working on SAP is very critical. Microsoft Office (Outlook, Excel and Computer Skills)