Travel and Visa Officer

Job Summary We are looking for a knowledgeable and client-focused travel & visa consultant to manage travel bookings, visa applications, and end-to-end trip planning for clients. The ideal candidate is versed in GDS platforms, familiar with visa requirements for major destinations, and passionate about delivering exceptional travel experiences. Key Responsibilities Advise clients on suitable travel options, destinations, and packages tailored to their needs and budgets. Handle flight bookings using Galileo and Amadeus GDS platforms. Arrange accommodation, airport transfers, tours, and complete trip itineraries for clients. Process visa applications for major destinations, including e-Visa applications, and guide clients on documentation and interview preparation. Provide accurate information on visa requirements, travel insurance, and currency exchange. Upsell additional services such as travel insurance and airport pickup where applicable. Monitor travel regulations, policy changes, and industry trends and update processes accordingly. Maintain accurate and up-to-date client records. Provide after-sales support and collect client feedback to improve service quality. Requirements HND / B.Sc. in any discipline—Tourism, hospitality, or business administration is an advantage. 1 - 3 years of experience in a travel agency or visa processing role. Strong working knowledge of visa application procedures for major countries. Proficiency in GDS booking systems—Galileo and Amadeus. Excellent communication, interpersonal, and organisational skills. Detail-orientated, self-motivated, and able to work independently.