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Knowledge Management Specialist at Food For Education
Food For Education
September 14, 2026
Full-time
On-site
About the Role
The Knowledge Management Specialist is responsible for ensuring knowledge across the entire organization is available, reliable (up-to-date), and easily accessible to all key staff. To help us achieve this, you will be required to define and roll out an org-wide taxonomy and governance framework, and identify and onboard knowledge champions across each function. The desired end goal is to launch a central knowledge repository that you maintain with support from the knowledge champions.
Key Responsibilities
Governance & standards
Define and roll out F4E's org-wide document naming convention, folder structure and taxonomy.
Define and roll-out F4E's knowledge governance framework, so departments are monitored against agreed standards rather than left to self-maintain.
Set and run a standing review cycle, held termly or quarterly to actively monitor and review departmental adherence to the framework.
Knowledge Champion Network
Build relationships across all the functions in the organisation.
Recruit, brief, and engage a Knowledge Champion in every department.
Hold the network to the governance framework standard without formal line authority (this role works through influence and a mandate from the COO, not direct authority)
Knowledge Management System Roll-Out & Maintenance
Conduct research and work alongside the tech team to roll out the desired knowledge management system.
Launch and maintain an intranet that is appropriate to F4E's organisational size, sector and ways of working — serving as the organisation's central knowledge hub.
Embed change management principles in the KM system roll-out process to ensure easy adoption, usability and relevance.
Analytics & Continuous Improvement
Monitor search analytics and feedback to identify gaps in the knowledge base e.g. do the knowledge resources reflect real workflows? Is the knowledge indexed appropriately? etc
Track and report knowledge base usage and adoption metrics.
Collect feedback from teams and propose improvements to both content and systems.
Help organize knowledge-sharing forums or sessions where teams exchange lessons learned and best practices.
Minimum Requirements
5+ years experience owning the end-to-end design, implementation and roll out of a knowledge management system is a must-have.
Experience working in large organisations with field staff is a plus.
Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.
Familiarity with tools such as SharePoint, Google Sites and Notion, in addition to intranet solutions such as LumApps, WorkVivo, Happeo, etc.
Exposure or interest in exploring how we can leverage AI within the KM system.
Highly organized, detail-oriented, and comfortable managing multiple tasks.
Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.
Strong interpersonal skills, including the ability to build trust and collaborate across teams.
Proactive, curious, and motivated by a strong sense of ownership.
Commitment to Food for Education's mission and values.
What Success Looks Like
Success in this role is as described below:
The entire organisation has defined and adapted a knowledge management taxonomy.
Each department has appointed a knowledge champion who ensures adherence to the governance framework developed.
Food4Education has one knowledge repository that all team members can log into to find and search key documents.
Once the 3 key goals above are achieved, the specialist can go a step further by ensuring the knowledge stored is user-friendly and relevant to their respective stakeholders.
The Knowledge Management Specialist is responsible for ensuring knowledge across the entire organization is available, reliable (up-to-date), and easily accessible to all key staff. To help us achieve this, you will be required to define and roll out an org-wide taxonomy and governance framework, and identify and onboard knowledge champions across each function. The desired end goal is to launch a central knowledge repository that you maintain with support from the knowledge champions.
Key Responsibilities
Governance & standards
Define and roll out F4E's org-wide document naming convention, folder structure and taxonomy.
Define and roll-out F4E's knowledge governance framework, so departments are monitored against agreed standards rather than left to self-maintain.
Set and run a standing review cycle, held termly or quarterly to actively monitor and review departmental adherence to the framework.
Knowledge Champion Network
Build relationships across all the functions in the organisation.
Recruit, brief, and engage a Knowledge Champion in every department.
Hold the network to the governance framework standard without formal line authority (this role works through influence and a mandate from the COO, not direct authority)
Knowledge Management System Roll-Out & Maintenance
Conduct research and work alongside the tech team to roll out the desired knowledge management system.
Launch and maintain an intranet that is appropriate to F4E's organisational size, sector and ways of working — serving as the organisation's central knowledge hub.
Embed change management principles in the KM system roll-out process to ensure easy adoption, usability and relevance.
Analytics & Continuous Improvement
Monitor search analytics and feedback to identify gaps in the knowledge base e.g. do the knowledge resources reflect real workflows? Is the knowledge indexed appropriately? etc
Track and report knowledge base usage and adoption metrics.
Collect feedback from teams and propose improvements to both content and systems.
Help organize knowledge-sharing forums or sessions where teams exchange lessons learned and best practices.
Minimum Requirements
5+ years experience owning the end-to-end design, implementation and roll out of a knowledge management system is a must-have.
Experience working in large organisations with field staff is a plus.
Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.
Familiarity with tools such as SharePoint, Google Sites and Notion, in addition to intranet solutions such as LumApps, WorkVivo, Happeo, etc.
Exposure or interest in exploring how we can leverage AI within the KM system.
Highly organized, detail-oriented, and comfortable managing multiple tasks.
Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.
Strong interpersonal skills, including the ability to build trust and collaborate across teams.
Proactive, curious, and motivated by a strong sense of ownership.
Commitment to Food for Education's mission and values.
What Success Looks Like
Success in this role is as described below:
The entire organisation has defined and adapted a knowledge management taxonomy.
Each department has appointed a knowledge champion who ensures adherence to the governance framework developed.
Food4Education has one knowledge repository that all team members can log into to find and search key documents.
Once the 3 key goals above are achieved, the specialist can go a step further by ensuring the knowledge stored is user-friendly and relevant to their respective stakeholders.