Duties and responsibilities of a Manager will entail: -
Principal Assistant to the Director.
Assist in the supervision of staff to ensure teamwork in achieving the set goals and objectives.
Provide a conducive environment for mourners by ensuring high standards of cleanliness at the Funeral Home.
Coordinate the Directorate's Quality Management Systems team.
Ensure extra service to clients as and when required, i.e., offering advice and dispute resolution to worried clients.
Assist in the formulation of strategic direction in line with the University's strategic plan and supporting strategic initiatives to increase revenue streams and income.
Assist in setting comprehensive staff annual performance targets and identify skills gaps for training purposes.
Ensure continuous re-engineering of business processes within the Directorate upon analyzing market trends to achieve customer satisfaction.
Qualifications and Experience
For appointment to this grade, an officer must have: -
A cumulative period of five years (5) of Supervision/Management work experience in a Funeral Home.
Bachelor's degree in Business Administration, Business Management, Marketing, Public Relations, or any related field from a recognized University.
Master's degree in Business Administration, Business Management, Public Policy and Administration, or a related discipline from a recognized University.
Certificate in Computer, Microsoft Office Application.
Any training in emerging issues in the Funeral Service Industry will be an added advantage.
Conversant with matters Quality Management System.
Demonstrated outstanding Managerial and professional competence as reflected in work performance in the Funeral Service Industry.