L1 Customer Support Agent - Kenya at BetPawa

What You'll Be Doing


As a customer support agent, ensure all our clients' needs are met as they navigate through our product.
Assist customers through all available engagement channels.
Be open to having a flexible and dynamic working schedule.
Promote the value of the product through a wonderful customer experience.
Review customer complaints and concerns and seek to improve the customer experience.
Carry out callout exercises to educate clients on existing and new products.
Do callout surveys on customer satisfaction and perception of our brand image.


What Makes You a Great Candidate


At least 2 years of college education.
Excellent written and verbal communication skills in Swahili and, English, with any other local languages being an advantage.
Previous experience in customer support.
Ability to cope under pressure and work with minimal supervision.
A genuine interest in helping others and providing exceptional service.
Ability to handle pressure and work independently.
Strong interpersonal skills and a quick learning ability.
Interest in the sports industry; knowledge of football betting is a plus.