We are currently looking to engage a highly competent and result-oriented Laundry Officer, with strong personal & professional integrity to join our dynamic team.
Responsibilities
The Laundry Officer is responsible for providing support in the daily operations of the university's laundry services. This includes washing, drying, ironing, folding, and organizing laundry for students and staff. The Laundry Assistant will ensure that all laundry is processed efficiently, adhering to the highest standards of hygiene and cleanliness while following safety protocols and guidelines.
He/she is expected to;
Operate laundry machines for washing, drying, and ironing clothes, linens, and other items, ensuring the correct use of equipment and detergents.
Sort, fold, and organize clean laundry items for delivery to students and staff, ensuring accurate labeling and proper organization.
Identify and treat stains on laundry items using appropriate stain removal techniques and chemicals.
Follow specific care instructions for delicate fabrics and special laundry requests, ensuring that items are handled with care.
Keep the laundry facility clean and always organized, including sweeping, mopping, and disposing of waste materials.
Adhere to all health, safety, and hygiene regulations, including the proper handling and disposal of chemicals, and ensure safe working conditions in the laundry area.
Assist students and staff with laundry-related inquiries, ensuring that any concerns or requests are addressed in a timely and courteous manner.
Report any malfunctioning or damaged laundry equipment to the Supervisor, assisting with routine cleaning and light maintenance tasks as required.
Monitor and report low stock levels of laundry supplies such as detergents, fabric softeners, and other cleaning agents to the Supervisor for replenishment.
Qualification & Experience
National Diploma or SSCE.
Minimum of 3 years of experience in laundry operations.
Previous experience in a laundry facility or hospitality environment is an advantage.
Basic knowledge of laundry processes and equipment operation is preferred.
Ability to work in a physically demanding environment with heavy lifting and standing for long periods.
Key Performance Indicators
Average turnaround time for laundry items, targeting a maximum of 24 hours.
Adherence to safety and hygiene protocols, with a compliance rate of 100%.
Percentage of items processed without damage or loss, aiming for 99% accuracy.
Customer satisfaction rate, targeting 90% or higher.
Timely reporting of equipment malfunctions, with a response time of less than 24 hours.
Inventory monitoring accuracy, with no stockouts of essential supplies.
Number of laundry-related complaints resolved within 24 hours, targeting a 100% resolution rate.