KEY RESPONSIBILITIES:
Drive the improvement, optimisation, and implementation of enduring and fit for purpose processes that align with best practice and global leading standards within the relevant Business Unit or transformation programme.
Conduct regular reviews of the Business Unit's performance against targets and perform in-depth analysis of processes, workflows, and systems to identify areas of improvement.
Work with relevant stakeholders to develop conceptual views of business solutions and capabilities required to support the business strategy.
Investigate, identify, and implement business improvement and efficiencies within the business that is based on market research, competitor analysis and customer needs.
Provide input to the development of business cases; and post implementation monitoring, tracking, and reporting of financial and non-financial benefits.
Collaborate with various stakeholders, including senior management, operational managers, and operational staff, to identify improvement opportunities, execute and provide regular updates on project progress and post-implementation results.
Collaborate with multi-disciplinary teams (Process engineers, UI/UX designers, business analysts, CX designers), including operational and technology teams, to execute on BAU and transformational programmes.
Explore and evaluate technological advances and innovations that could benefit operations. Identify opportunities for automation and digital solutions to improve efficiency and accuracy.
Drive the development of the process engineering team to achieve high performance team culture through embedding formal development plans and providing regular coaching.
Create and maintain a centralized repository of process and related artefacts (e.g., procedures)
MINIMUM REQUIREMENTS:
Bachelors degree in Industrial Engineering or equivalent NQF 7 qualification
Lean Six Sigma Certification (Green Belt)
SAFe® Training (PM/PO, Agilist, etc.)
5-8 years Business Process Engineering experience
5-8 years Banking ⁄ Technology/ Financial Services environment experience
Demonstrated experience in application of Process Engineering frameworks (Lean Six Sigma, Design Thinking, etc.)
DESIRED:
Masters in Industrial Engineering or equivalent NQF 9 qualification
Lean Six Sigma certification (Black Belt)
SAFe® Certification (PM, PO, Agilist, etc.)
Certified Process professional
Managerial Experience
End Date: April 23, 2026