Learning and Development Manager - Shared Services at Capitec Bank

About The Role


Reporting to the Head of Learning & Development, this is where strategy meets spark.
Within Capitec's Shared Services ecosystem, you'll act as a capability architect - connecting teams, challenging thinking, and building what the business needs next. As L&D Manager, you'll identify critical capability gaps, align learning to the broader people strategy, and turn strategic priorities into high-impact, measurable learning experiences.
This is not a maintenance role - it's a build, shape, and leapfrog role. The pace is fast, the expectations are high, and the opportunity to create real impact is significant. In short: you make learning matter - and make it stick.


What You Will Be Doing
Lead End-to-End Learning Enablement


Translate business strategy into capability roadmaps and scalable learning pathways.
Identify future-fit capabilities for an AI-enabled organisation and measure impact beyond completion.


Build and Embed Functional Skills Academies


Design and operationalise scalable functional academies across Shared Services, defining critical skills frameworks and proficiency levels.
Co-create learning journeys with subject matter experts to enable reskilling, upskilling, and internal mobility aligned to workforce planning.


Elevate Compliance Learning to Drive Behavioural Impact


Transform mandatory learning into practical, engaging interventions that drive understanding, behaviour change, and accountability.
Partner with Risk, Compliance, and business leaders to ensure alignment, effectiveness, and measurable impact in a regulated environment.


Partner Strategically with HR Business Partners & Leaders


Collaborate with HRBPs and Shared Services leaders to diagnose capability gaps and translate business challenges into high-impact learning solutions.
Act as a trusted advisor, influencing leaders to co-own capability development while providing insights and analytics to inform talent and performance decisions.


Design Bespoke, Business-Driven Learning Solutions


Move beyond one-size-fits-all programmes to design tailored, high-impact interventions that address specific business needs.
Delivering blended, digital-first, scalable solutions that respond rapidly to evolving priorities in a high-growth environment, and facilitate strategic workshops and leadership engagements where required


Enable a Skills-Based, AI-Driven Learning Ecosystem


Transition the learning portfolio from program-based delivery to skills-based enablement by identifying digital, data, and AI capability gaps and designing targeted solutions.
Leverage learning analytics to inform strategic decisions, demonstrate impact, and continuously evolve the ecosystem to remain future-fit.


Leading Learning Teams


Inspire and guide learning partners and learning experience designers to create human-centered, scalable solutions that make work and learning feel smarter and easier.


Enterprise Leadership & Transformation


Drive learning strategies that support big-picture transformation, helping teams embrace new ways of working with confidence.


Change Management


Blend structured change principles with real-world thinking to create lasting shifts in behavior and performance.


Onboarding & Foundations


Build and own an enterprise onboarding framework that accelerates ramp-up, ensures early performance, and helps new hires feel culturally connected from day one.


Budget Ownership


Managing and optimizing the L&D budget to ensure strategic and commercial alignment.


What We Are Looking For
A seasoned L&D professional who:


Has led large-scale capability or learning transformation.
Has experience building skills frameworks or academies.
Understands operating in regulated environments.
Is commercially astute and outcome focused.
Thrives in fast-paced, high-growth contexts.
Can build structure while navigating ambiguity.
Is confident influencing senior stakeholders.
Challenges legacy approaches and builds for scale.


What Success Looks Like


Functional Skills Academies embedded and delivering measurable value.
Compliance learning driving behaviour change and strengthening risk culture.
Clear skills pathways enabling agility and redeployment.
Leaders actively owning capability development.
Learning investments directly linked to business performance outcomes.
Talent and Succession Benchstrength and Diversity in Shared Services.


Qualifications


A relevant tertiary qualification in Human Resources or Industrial/Organisational Psychology.