Job Purpose;
The Learning & Development & Performance Management Officer is responsible for leading the organization's employee learning and capability development agenda and driving performance management processes.
The role is heavily focused on Learning & Development (L&D), including training needs analysis, learning program design, employee capability development, digital learning systems, compliance training management and organizational performance improvement. The position requires a proactive, technology-oriented, highly organized professional capable of driving employee development, improving training effectiveness and supporting organizational performance objectives.
Key Responsibilities
Learning & Development (Primary Responsibility)
Training Strategy & Planning
Conduct annual and periodic Training Needs Analysis (TNA) across departments.
Develop and implement annual learning and development plans aligned to organizational goals.
Design competency development frameworks and employee capability-building initiatives.
Formulate targeted learning interventions to support succession planning.
Training Coordination & Delivery
Facilitate employee onboarding, induction, and orientation programs.
Organize regulatory, compliance, technical, leadership, and soft-skills training.
Ensure timely execution of all mandatory and statutory training requirements.
Develop training calendars and ensure adherence to schedules.
Coordinate internal and external training programs
Learning Systems & Digital Training
Manage and optimize Learning Management Systems (LMS) and digital learning platforms.
Automate training tracking, reporting, and learning records.
Promote e-learning, virtual learning, and blended learning solutions.
Maintain accurate training databases and learning records.
Generate training analytics and performance reports.
Training Evaluation & Performance Improvement
Monitor training effectiveness and employee learning outcomes.
Track training attendance, completion rates, and competency improvements.
Conduct post-training evaluations and ROI assessments.
Research and recommend continuous improvement initiatives for learning programs.
Improve employee engagement and participation in learning activities.
Performance Management
Coordinate the organization's performance appraisal process.
Liaise with the HR Manager to develop and implement the performance management frameworks.
Monitor completion of performance reviews and appraisal timelines.
Guide managers in setting KPIs and employee development objectives.
Track performance improvement plans and employee development progress.
Generate performance management reports and analytics.
Support implementation of employee recognition and development initiatives.
HR Administration
Support onboarding, confirmations, transfers, exits, and employee documentation.
Ensure compliance with HR policies, procedures, and labor regulations.
Carry out employee engagement and welfare initiatives.
Coordinate HR communication, employee documentation, ensure confidentiality and proper management of employee information.
HSE (Health, Safety & Environment)
Coordinate HSE training and awareness programs.
Support implementation of workplace health and safety policies.
Conduct safety inductions and toolbox talks.
Coordinate the acquisition of permits, certificates and compliance documentation.
Audits & Compliance
Lead internal and external QMS & HSE audits.
Coordinate preparation of audit documentation and compliance evidence.
Monitor closure of audit findings and corrective actions.
Ensure training and HR records are audit-ready.
Qualifications & Experience
Bachelor's Degree in Human Resource Management, Organizational Development, Industrial Psychology, Business Administration, Education.
CHRP certification
Occupational Health & Safety certification
Training of Trainers (TOT) qualification
Instructional Design or Learning & Development certifications
Experience using LMS, HRIS, or digital learning platforms.
Minimum 4 years' experience in Learning & Development, HR Administration and performance management.
Exposure to HSE compliance, coordination and audit support functions
Microsoft Office Suite proficiency
Data analysis, reporting and problem-solving ability.
Learning & Development program management, training facilitation and coordination
Innovation and continuous improvement mindset
Excellent communication with strong interpersonal and employee engagement and facilitation skills.
Ability to manage multiple strategic priorities in L&D initiatives, performance Management and operational HR support
Technology-driven and process improvement orientation