Learning & Development Coordinator at Accor

We are looking for a dynamic, forward-thinking and pro-active Learning & Development Coordinator responsible for supporting the delivery of the hotel's learning and development initiatives, ensuring all Heartists® (employees) are equipped with the knowledge, skills, and mindset required to deliver exceptional guest experiences. The role focuses on coordinating training programs, maintaining accurate records, and promoting a culture of continuous learning aligned with Accor's brand values and service philosophy.


Coordinate all internal and external training programs in line with the hotel's L&D calendar.
Support the delivery of Heartist® onboarding programs, brand training, and mandatory compliance sessions.
Ensure all departmental training needs are tracked and aligned with performance goals.
Maintain accurate and up-to-date training records in the Learning Management System (LMS).
Track training attendance and completion rates for all employees.
Support the promotion of Accor's Heartist® culture through engaging learning initiatives.
Assist in organizing recognition programs, team-building activities, and engagement campaigns.
Encourage cross-departmental participation in training and development activities.
Foster a learning environment that supports diversity, inclusion, and innovation.
Assist in coordinating performance review processes and follow-up development plans.
Support succession planning initiatives by identifying skill gaps and training opportunities.
Liaise with departmental trainers to ensure departmental training is consistent and impactful.
Ensure all training activities adhere to brand standards, legal requirements, and internal policies.
Support the coordination of health and safety, fire safety, and first aid trainings.


Qualifications


Diploma or Bachelor's Degree in Human Resource Management, Education, or Hospitality Management.
The candidate must possess a high degree of communications and interpersonal skills. Thorough knowledge of resourcing, training & development processes and activities, ranging from staff to senior management.
Basic knowledge of Employee Relations legislation.
Minimum of 3 - 5 years in Resourcing and Training & Development type roles, preferably in a multi-site service industry.
Excellent communication and presentation skills.
Strong organizational and coordination abilities.
Proficiency in MS Office and experience with Learning Management Systems (LMS) is an advantage.