Job Description
Conduct a minimum of one training needs analysis per year identifying all the training required for the Hotel.
Design, implement and evaluate training and development programs as identified by Training Needs Analysis.
Proper administration of the Training Department.
Prepare materials prior start of any Training.
Compile all monthly reports and submit to the Talent & Culture Manager.
Set up the training room well in advance before the training starts.
To coordinate and monitor training programs as per the instruction of the Talent & Culture Manager.
Conduct regular audit, evaluate and provide constructive feedback to Departmental Trainers on their performance.
Keep an up-to-Date training record.
Compile and monitor the Trainee Programs.
Maintain close contacts with local colleges, hotel schools and universities.
To participate actively in Career Fairs.
To carry out any other reasonable duties as assigned by the Learning & Development Manager.
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
To provide a friendly, courteous and professional service at all times.
To maintain good working relationships with your colleagues and all other departments.
To respond to any changes in the department as dictated by the needs of the hotel.
Qualifications
Bachelor's degree in Human Resources, Education, Organisational Development, or a related field (or equivalent experience).
Minimum 1 year of experience in training coordination or learning and development.
Demonstrates self-confidence, personable & refined.
High degree of professionalism with understanding of hotel operations and business acumen.
Excellent reading, writing and oral proficiency in English.
Strong working knowledge of digital tools, i.e. MS Office..
Prior experience with LMS administration.
Previous experience in training coordination.
Strong interpersonal and training skills.
Excellent communication and customer contact skills.
Results and service oriented with an eye for details.
Ability to multi-task, work well in stressful & high-pressure situations.
Strong presentation, facilitation, and communication abilities.
Analytical mindset with the ability to assess training effectiveness.
A proactive, team-oriented approach with a passion for employee development.
Experience with e-learning platforms and content creation tools.
Knowledge of adult learning principles and instructional design methodologies.
Familiarity with hospitality industry standards and best practices.
Ability to create engaging and interactive training materials.
Experience in measuring and evaluating training effectiveness.