Legal Support Agent

About the Role As an AI-Enabled Research Support Specialist, you will combine research expertise with customer support to help clients make effective use of Lexis+ AI and related technologies. You will deliver high-quality research, demonstrate AI-enabled capabilities, and help customers confidently apply these tools to research, writing, and decision-making. Responsibilities: Conduct high-quality legal, financial, and news research using LexisNexis platforms, traditional sources, and AI-assisted tools. Use generative AI to synthesize, summarize, and analyze complex data sets, delivering timely, accurate, and actionable insights. Engage directly with customers through phone, chat, and email to resolve inquiries and demonstrate AI tools in real time. Showcase how AI drafting features can accelerate workflows—such as generating case summaries, client memos, and analytical reports. Partner with clients to co-create AI-enhanced outputs, building confidence in responsible AI adoption. Diagnose and resolve issues efficiently using department tools, research expertise, and sound professional judgment. Act as a customer advocate, reporting feedback and identifying opportunities for AI-driven enhancements to products and processes. Maintain the highest standards of data integrity, accuracy, and transparency when using AI tools. Requirements: Have LLB/legal qualification or equivelant Experience in legal, financial, or news research or customer support Experience using Lexis Advance, Lexis+, or Lexis+ AI Familiarity with AI drafting, summarization, and research technologies Excellent verbal and written communication skills, able to translate complex AI concepts for non-technical users Strong multitasking and analytical abilities; able to manage multiple inquiries simultaneously Proficient PC skills, including Windows OS, Microsoft Office, and web browsers; minimum typing speed of 40 WPM