Key Responsibilities
Assist the collections team in following up on overdue loans via phone calls,SMS, and WhatsApp.
Contact borrowers to remind them of due payments and negotiate repayment plans.
Update customer records and loan status in the system after every interaction.
Learn and apply basic debt recovery techniques and regulatory compliance
Help maintain accurate customer data and repayment history.
Requirements
Currently pursuing or recently completed a degree in Banking & Finance, Business Administration, Economics, or related field.
Good communication and negotiation skills.
Strong empathy and professionalism when dealing with customers.
Ability to work in a fast-paced environment and meet targets.