We are seeking a proactive and tech-savvy Loan Management System Support Specialist to join our team. The ideal candidate will be responsible for providing day-to-day user support, conducting client training, and handling minor system customizations to ensure smooth operation of our Loan Management System. This role requires excellent communication skills, strong problem-solving abilities, and hands-on experience in Node.js and Drapcode (or similar no-code/low-code platforms).
Key Responsibilities
Provide technical and functional support to end-users of the Loan Management System.
Train clients and staff on system features, workflows, and updates.
Handle system configurations, minor customizations, and integrations as needed.
Troubleshoot and resolve application issues reported by clients.
Work closely with the development team to escalate and track bugs or feature requests.
Prepare user guides, FAQs, and training materials for clients.
Participate in system deployments and updates, ensuring minimal user disruption.
Maintain accurate documentation of support tickets and resolutions.
Required Skills & Qualifications
Diploma or Bachelor's degree in IT, Computer Science, or a related field.
Hands-on experience with Node.js (basic to intermediate level).
Familiarity with Drapcode or other low-code/no-code development platforms.
Strong analytical and troubleshooting skills.
Excellent communication and client-facing abilities.
Ability to translate technical concepts into simple user instructions.
Experience in financial or loan management systems is an added advantage.
Why Join Us
Competitive salary of KES 60,000/month.
Opportunity to grow in a fast-paced fintech environment.
Exposure to modern loan management technologies and client engagement.
Supportive team culture and continuous learning opportunities.