Loan Verification Officer at PalmPay

Description
As we scale, you will play a mission-critical role in safeguarding our credit operations. As a Loan Verification Officer, you will:


Conduct high-quality offline merchant verification visits across assigned LGAs.
Validate the authenticity, capacity, and operational integrity of merchants requesting loans.
Ensure accurate documentation, geo-tagged evidence, and risk assessments to support credit decisions.
Monitor post-disbursement merchants to confirm loan utilization and repayment readiness, reducing early-stage defaults.


Key Responsibilities
Field Verification & Business Validation:


Conduct in-person merchant verification visits across designated LGAs.
Confirm physical store presence, business category, operational capacity, staff activity, inventory levels, and trading patterns.
Validate merchant identity and operations through live observations and structured interviews.


Document Collection & Evidence Capture


Collect and upload required documents for verification.
Ensure all information submitted is accurate, complete, and compliant with internal/CBN standards.


Merchant Engagement & Loan Assessment:


Engage merchants to understand business model, cashflow, loan purpose, and capacity.
Confirm alignment between the requested loan amount and the merchant's operational reality.
Educate merchants on disbursement conditions, repayment expectations, and responsibilities.


Risk Identification & Reporting:


Prepare clear, timely, and factual verification reports for the Credit Team.
Flag high-risk cases and recommend follow-up actions or additional checks where needed.


Post-Disbursement Monitoring:


Revisit merchants who have drawn down loans to:

Confirm actual utilization of funds ○ Assess repayment readiness and early risk signals
Identify red flags such as weak sales, reduced inventory, operational decline, or evasive behavior


Submit revisit reports within required timelines to strengthen early-warning systems.


Your Profile Experience


Education: OND / HND / Bachelor's Degree in Business, Finance, Accounting, Economics, or related field.
1 - 2 years as a Field Loan Officer, Verification Officer, Merchant Onboarding Officer, or similar role in a fintech, microfinance, or digital lender.
Technical Skills: Familiarity with mobile verification tools, geo-tagging, documentation standards, and simple reporting dashboards.


Core Competencies:


Strong attention to detail
Excellent observational and communication skills
High integrity and sound judgment


Risk-aware mindset with knowledge of lending and MSME dynamics Work Style:


Comfortable with extensive field travel
Self-driven and accountable
Thrives in fast-moving, execution-heavy roles