Job Purpose
To lead and execute all warehouse and transport activities during a designated shift, ensuring safe, efficient, and accurate operations aligned to plan, while maintaining strict control over productivity, stock integrity, and service delivery
Key Responsibilities
Shift Execution & Control
Execute operational plan across inbound, outbound, and transport
Ensure real-time decision-making to resolve bottlenecks
Maintain full control of floor operations (system + physical)
Deliver shift handover aligned to required standards
Inbound Operations (Execution)
Ensure booking adherence and queue management
Manage truck turnaround times (TAT)
Oversee GRV accuracy and completion
Ensure putaway is completed within SLA
Maintain inbound floor discipline (no backlog/spillages)
Drive immediate resolution of NCAs
Inventory Integrity (Control)
Execute daily counts and ensure variance resolution
Run and action risk reports
Manage product isolation and recalls
Ensure accuracy of catchweight and STO processes
Control returnable packaging and operational assets
Outbound Operations (Execution)
Deliver picking, checking, and loading vs plan
Ensure load plan adherence
Control replenishment and stock flow
Ensure system clearance and billing readiness
Prevent short picks, mis-picks, and delays
Transport Execution
Execute dispatch plan and ensure on-time departures
Manage load expediting and exceptions
Conduct driver debriefs and resolve issues
Manage returns, redeliveries, and exceptions
Monitor fleet availability and operational readiness
Productivity & Labour Management
Drive shift productivity across all functions
Allocate labour dynamically based on demand
Monitor performance vs targets in real time
MHE & Asset Control
Ensure availability and utilisation of MHE
Monitor condition and safe usage
Control operational assets (scanners, pallets, crates, rolltainers)
Safety, Risk & Compliance
Enforce all SHERQ standards during shift
Ensure housekeeping standards maintained
Act immediately on unsafe conditions
Ensure compliance with SOPs and policies
Administration & Systems Control
Ensure completion of all operational admin
Validate system vs physical alignment
Ensure no open transactions at end of shift
Maintain data integrity
Shift Planning & Handover
Plan next shift requirements (labour, volume, constraints)
Deliver structured and accurate handovers
Highlight risks, backlogs, and priorities
Qualifications, Skills and Experience Required for the Job
Qualifications and Experience
Appropriate undergraduate degree or equivalent tertiary qualification
Skills and Competencies
Warehouse & Distribution Operations
End-to-end warehouse flow (inbound/storage/outbound)
Cold chain / FMCG distribution principles
Slotting, replenishment, and picking methodologies
Cross-docking and high-volume throughput environments
Transport & Fleet Management
Route planning and optimisation principles
Fleet utilisation and cost drivers
Trip reconciliation and delivery performance management
Driver management and compliance
Inventory & Stock Control
Cycle counting methodologies
Stock accuracy drivers and loss prevention
Returnable packaging management
Catchweight and batch/expiry management