About The Role
The Glass House (TGH) is a well-known premium lounge undergoing repositioning to drive stronger sales, guest spend, and overall performance.
We are seeking an experienced Lounge Manager who is sales-driven, operationally sound, and deeply exposed to the nightlife industry.
This role requires someone who can own the business end-to-end, drive revenue, lead teams effectively, and elevate the guest experience.
Key Responsibilities
Drive daily, weekly, and monthly sales performance, including table and bottle sales
Convert lounge visibility and foot traffic into consistent guest spend and repeat business
Oversee end-to-end lounge operations: pre-opening checks, floor management, and closing reports
Lead, motivate, and discipline floor staff to ensure performance, upselling, and service standards
Ensure seamless coordination between bar, service, security, and operations teams
Maintain high standards of guest experience, ambience, and brand positioning
Analyze sales reports, stock movement, and operational data to identify growth opportunities
Proactively suggest and execute ideas to improve revenue, guest retention, and lounge performance
Requirements & Experience
Interested candidates should possess a Bachelor's Degree with 4-6 years of experience.
Proven experience as a Lounge Manager or similar role in a premium lounge, club, or nightlife environment
Strong sales and commercial mindset with evidence of revenue growth or performance improvement
Solid understanding of nightlife operations and guest behaviour
Excellent leadership and people management skills
Ability to work under pressure in a fast-paced nightlife environment
Strong communication, reporting, and decision-making skills
Ownership mindset with the ability to take initiative and drive results
What We're Looking For:
We are looking for a manager who combines sales drive, industry exposure, operational excellence, and leadership. While many professionals may have some of these qualities, this role requires the full combination to successfully reposition and grow TGH.