What will you do?
Processing of incoming correspondence
Handling of exceptions
Policy identification
Refer mail to the correct business areas
What will make you successful in this role?
Qualification:
Matric/Grade 12
Post matric qualification from a well-recognised institution will be an advantage.
Knowledge and Experience:
A minimum of 2 years' experience in an administrative or call centre role.
Ability to communicate in English, Afrikaans and (an African Language would be to your advantage).
Must have working knowledge regarding the use of computers (computer literacy).
Competencies:
Ability to work effectively under pressure while maintaining quality standards.
Adaptability to change in a dynamic work environment.
Customer loyalty building through exceptional service delivery.
Relationship management - building and maintaining strong professional relationships.
Strong verbal communication skills for clear and professional interactions.
Problem identification and resolution with a proactive approach.
Interpersonal sensitivity to foster collaboration and respect.
High concern for accuracy and attention to detail in all tasks.
Teamwork and collaboration to achieve shared goals.
Closeing Date: 26 April 2026