Primary Responsibilities:
Ensure that you are fully familiar with all aspects of the hotel's offering. This includes information about the history and facilities of the property, the rooms, Food & Beverage outlets, the Spa and other guest amenities.
Rotate through all departments of the hotel's operation over a 3-year period to gain a comprehensive overview of the intricacies of each department.
Complete a set of practical objectives in every department that you rotate to - see separate list of objectives for details
You may be required to assist in other departments as required by the hotel on occasion.
Learn various staff functions, including operations, management viewpoints and company policies and practices affecting each section of the business.
Work in close association with different departments in the hotel and assist them in their daily operational routine.
Learn from experienced colleagues, participate actively in operational tasks, and progressively build the skills, knowledge, and behaviours required for a future hospitality management role.
Attend and complete all academic modules, workshops, and programme requirements within prescribed timelines.
Participate fully in departmental rotations according to the structured programme plan.
Maintain a training logbook, portfolio of evidence, or progress record, if applicable.
Complete practical assessments and competency sign-offs in each department.
Demonstrate progressive development in operational, supervisory, and leadership capability over the 3-year period.
Participate in feedback reviews, coaching sessions, and performance discussions.
Complete assignments, projects, and presentations linked to the programme.
Apply theoretical learning in the workplace and reflect on practical experiences.
Build understanding of guest service, hotel operations, commercial awareness, and leadership fundamentals.
Requirements
What You Bring:
Grade 12/Matric - National Senior Certificate
Active participation in both academic and workplace learning,
Willingness to rotate across departments and shifts as required,
Openness to feedback and coaching,
Demonstration of professionalism, curiosity, and initiative,
Responsibility for own progress and timely completion of assignments and assessments.