Manager, Air freight, Air & Sea at DSV

Main Purpose of The Role:


The Air Freight Manager is responsible for leading, developing, and growing the air freight product within DSV Air & Sea. This role ensures operational excellence, commercial growth, compliance, and customer satisfaction while aligning with DSV's global strategy, values, and standard operating procedures.


Minimum Requirements:


Minimum 5 years' experience in Forwarding & Clearing
Managerial experience is essential.
Must have knowledge of import air processes and basic understanding of air export processes
Person must be organized and be able to manage a portfolio of clients / team of individuals
Self-Motivated and deadline driven
Able to work under pressure
Communicate effectively with local colleagues and clients
Team player with positive attitude
Process Driven
P&L Management Experience advantageous


Qualifications:


Qualification in Logistics or Supply Chain Management an added advantage
Computer packages
Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
Cargowise understanding and previous experience would be beneficial
Strong Outlook understanding and competencies


Duties and Responsibilities:

Operational Management


Oversee end-to-end air freight operations, ensuring on-time, cost-effective, and compliant service delivery.
Ensure adherence to DSV global SOPs, local regulatory requirements, and airline policies.
Monitor shipment execution, exception handling, and service recovery to maintain high service levels.
Drive continuous improvement in processes, productivity, and operational efficiency.
Ensure accurate and timely documentation, billing, and data integrity within CargoWise and related systems.


Commercial & Business Development


Drive air freight gross profit growth aligned with branch and regional targets.
Support the sales team with airfreight product expertise, pricing strategies, and customer solutions.
Participate in key account management, customer meetings, tenders, and RFQs.
Analyse trade lanes, capacity, and yield to optimise buying and selling rates.
Strengthen airline relationships to secure space, competitive rates, and priority uplift.


Financial & Performance Management


Manage air freight P&L performance, focusing on yield, cost control, and profitability.
Prepare and manage budgets, forecasts, and KPIs for the air freight product.
Monitor shipment margins, productivity metrics, and cost drivers, taking corrective action where required.
Ensure compliance with DSV financial policies, including accruals and WIP management.


People Leadership & Development


Lead, coach, and develop the air freight team to deliver high performance and engagement.
Drive a culture of accountability, collaboration, and continuous learning.
Ensure adequate staffing, training, and succession planning.
Conduct performance reviews, goal setting, and skills development in line with DSV standards.


Compliance, Quality & Risk Management


Ensure compliance with customs regulations, aviation security, IATA standards, and internal audits.
Support QHSE initiatives and promote DSV's safety-first culture.
Manage operational and commercial risk, including claims, insurance, and liability matters.
Ensure adherence to DSV's Code of Conduct and corporate governance policies.


Customer Experience


Act as an escalation point for key customers and service issues.
Maintain strong relationships with strategic customers and stakeholders.
Ensure consistent service quality aligned with DSV's customer promise


Key Interfaces


Sales & Key Account Management
Ocean & Road Freight Management
Airlines, Ground Handlers & Vendors
Customs & Regulatory Authorities
Finance & Shared Services
Regional and Global Product Teams


Electives:


Commercial experience
Client-orientated and commercially focused.
Strong with operational processes.
Able to lead a team and adapt to change.
Financially orientated.