Manager, Business Change, Contract Logistics at DSV

Tertiary Qualification(s)


Essential: Bachelors Degree in Engineering (preferably Industrial Engineering)
Advantage: Postgraduate qualification
Additional Computer Skills
Level: Advanced
All Microsoft 365 packages (incl. Power BI, Visio, Project)
Additional: AutoCAD, Python, Statistical analysis package (similar to Minitab), Warehouse Management System (BlueYonder preferably)
All Microsoft 365 packages (incl. Power BI, Visio, Project)
Additional: AutoCAD, Statistical analysis package (similar to Minitab), Warehouse Management System (BlueYonder preferably)


Job-related Requirements


Minimum of 5 years' experience in Industrial Engineering within logistics environment.
Proven experience in change management and transformation delivery
Strong exposure to warehouse operations and WMS systems
Strong analytical, problem-solving, and data interpretation capability
Skills in working with contractors, from designing solutions to appointment of work and invoice management


Electives


Experience in eCommerce / high-complexity warehouse environments
Lean Six Sigma Black Belt certification (advantage)
ERP / WMS system expertise
Client-facing and solution design experience
Project Management experience
Strong stakeholder engagement and influencing skills
Understand ASIB compliance regulations
Willingness to travel between sites


MAIN PURPOSE OF THE ROLE


Drive transformational change across Contract Logistics operations by leading high-impact operational excellence initiatives that deliver step-change improvements in productivity, cost, and service.
This role goes beyond continuous improvement — it is a strategic change leadership position responsible for challenging existing ways of working, redesigning operational models, and embedding sustainable performance improvements at scale.


The BCM Manager will play a critical role in:


Shaping and implementing the Operational Excellence agenda at site and beyond
Delivering measurable value through structured transformation programmes
Partnering with operations and clients to unlock performance in complex, high-volume environments
Success in this role is defined by tangible, measurable outcomes — not activity:
Sustained productivity and cost improvements
A strong pipeline of value-generating improvement initiatives
Full adoption and stability of new ways of working
Trusted influence with operations, leadership, and clients


DUTIES & RESPONSIBILITIES

Role Overview


The BCM Manager acts as a change catalyst and performance driver, taking ownership of operational transformation across site(s). The role combines engineering, data, and leadership to deliver real, lasting operational improvement.


You will operate at the intersection of:


Operations
Engineering
Data & analytics
Client engagement


Key Responsibilities

Transformation & Change Leadership


Lead and embed structured change initiatives that fundamentally improve how the operation performs
Challenge existing processes and drive adoption of new, more efficient ways of working
Ensure changes are not only implemented, but fully adopted and sustained


Continuous Improvement Delivery (Value-Focused)


Identify, prioritise, and execute high-impact improvement initiatives
Build and manage a strong pipeline of Continuous Improvement Projects (CIPs)
Quantify and track productivity gains, cost savings and service improvements
Develop robust business cases with clear return on investment


Operational Optimisation


Analyse end-to-end warehouse processes to identify inefficiencies and performance gaps
Redesign workflows, layouts, and labour models to improve throughput and efficiency
Address complexity and productivity erosion through data-driven interventions


Programme & Stakeholder Leadership


Lead cross-functional teams (Operations, Engineering, IT, external partners) to deliver transformation outcomes
Work closely with clients to co-create and implement innovative solutions
Influence stakeholders at all levels — from shop floor to senior leadership


Contractor & Project Execution Management

Manage the full lifecycle of external contractor engagement:


Solution design and scope definition
Work allocation and execution oversight
Cost control and invoice management
Ensure delivery is aligned to quality, cost, and timeline expectations


Capability Building & Culture Change


Build and lead a high-performing Operational Excellence capability within the site
Directly manage and develop a team of junior engineers, graduates, and vacation students
Provide structured coaching, mentorship, and performance guidance to ensure continuous growth and delivery


Create a strong talent pipeline by:


Developing technical and problem-solving capability
Embedding best practices in engineering and continuous improvement
Providing hands-on exposure to real operational challenges


Establish a culture of:


Ownership and accountability
Data-driven decision-making
Continuous improvement at all levels of the operation


Equip teams with the tools and mindset to:


Identify improvement opportunities independently
Lead and sustain their own improvement initiatives
Operate with confidence in complex, high-pressure environments


Governance & Sustainability


Ensure all initiatives follow a structured and disciplined change methodology
Track post-implementation performance to guarantee sustained results
Align all site-level initiatives with the broader national Operational Excellence strategy


What Good Looks Like


A visible and quantifiable improvement in site performance within the first 6 - 12 months
A well-managed pipeline of initiatives delivering consistent value
Strong alignment between operations, engineering, and leadership
Sustainable, standardised processes embedded across the operation
Recognition as a trusted advisor by both internal stakeholders and clients


Profile We're Looking For


Thinks in systems, not tasks
Challenges the status quo and drives change confidently
Comfortable working in complex, fast-moving environments
Strong ability to influence without formal authority
Balances data-driven thinking with practical execution