KEY PERFORMANCE INDICATOR
DEVELOP AND IMPLEMENT STRATEGY
Translate the Sales strategy into actionable plans for systems, processes, training, and operational support.
Develop strategies to optimise sales processes, enhance system capabilities, and improve operational efficiency.
Contribute to the development and execution of sales strategies through insights on system performance, process gaps, and customer requirements.
Identify and evaluate new tools, technologies, and enhancements (e.g., CRM, automation, analytics platforms) that improve sales workflow efficiency and customer experience.
10%
BUSINESS OPERATIONAL EFFICIENCY
Oversee the evaluation, implementation, and maintenance of sales systems and technology platforms, ensuring they support efficient sales operations.
Ensure the provision of high-quality first-line support for sales systems, resolving issues promptly and escalating where necessary.
Lead the design, documentation, and implementation of Standard Operating Procedures (SOPs) across the Sales Division to ensure consistency, compliance, and ethical conduct.
Conduct business process analysis to identify inefficiencies, risks, and improvement opportunities; implement best practices to enhance sales effectiveness.
Oversee training and onboarding programmes for Sales teams, ensuring adoption of systems, tools, and processes.
Ensure accurate reconciliation of airtime bookings (broadcast accuracy) and implement corrective measures to prevent revenue leakage.
Monitor departmental performance through KPIs and dashboards; ensure inputs, outputs, and service delivery meet required standards.
Develop and monitor operational plans, ensuring timely execution and alignment with divisional objectives.
Ensure optimal utilisation of systems and data, providing users with guidance, system updates, and documentation.
35%
FINANCIAL MANAGEMENT
Oversee financial controls within the Business Support Unit to support revenue protection and accurate billing.
Ensure operational processes minimise revenue leakage and support revenue maximisation through accurate broadcast reconciliation and correct system usage.
Support budgeting and cost management activities, ensuring efficient utilisation of resources and adherence to financial controls.
Collaborate with the National Sales Manager Enablement and Finance to resolve discrepancies, support reconciliations, and strengthen revenue integrity.
15%
GOVERNANCE, RISK AND COMPLIANCE
Ensure adherence to SABC policies, SOPs, internal controls, and governance frameworks.
Develop, implement, and maintain SOPs, risk management plans, and internal control measures aligned with organisational frameworks.
Identify, monitor, and mitigate operational and financial risks, ensuring corrective action where required.
Support internal audit processes by providing system, process, and operational information as required.
Ensure system requirements, specifications, and test cases are properly documented, approved, and stored for governance purposes.
15%
STAKEHOLDER MANAGEMENT
Build and maintain strong relationships internal and external stakeholders.
Manage relationships with system vendors, technology partners, and other service providers in line with SLAs.
Collaborate with internal teams to ensure system enhancements, process improvements, and workflow changes align with business needs.
Engage business stakeholders on process solutions, policy interpretations, and system configurations to support operational effectiveness.
15%
LEADERSHIP AND PEOPLE MANAGEMENT
Lead, mentor, and develop the Business Support Team, fostering a culture of continuous improvement, accuracy, and service excellence.
Implement performance management systems, set KPIs, and conduct regular performance reviews.
Develop Personal Development Plans (PDPs) and ensure continuous skills development for team members.
Manage employee relations matters to ensure a productive and positive working environment.
Ensure effective resource planning and optimal utilisation of the Business Support Unit.
FORMAL QUALIFICATIONS:
NQF6 Degree/Diploma in Media, Operations, Business Management, Information Technology or related field
EXPERIENCE:
5 - 7 years of experience in sales operations, business support, systems management, or media sales enablement
5 years' experience managing teams and driving systems/process improvements
Solid understanding of sales workflows, advertising operations, CRM platforms, and revenue assurance
Experience in SOP development, business analysis, and system implementation