Job Responsibilities
System Support & Maintenance
Provide day-to-day technical and functional support for CB assets modules (loans, mortgages, asset financing).
Troubleshoot and resolve incidents, system errors, and performance issues affecting CB asset products.
Manage configurations, parameterization, and enhancements of CB assets modules.
Ensure timely execution of batch processes, reconciliations, and system jobs related to asset products.
Change & Release Management
Work with vendors and internal teams to implement system upgrades, patches, and new releases.
Ensure proper testing (SIT/UAT) of changes and coordinate with business units before go-live.
Maintain detailed documentation of system changes and version control.
Integration & Automation
Support integration of CB assets modules with other enterprise systems, including Loan Origination Systems, Credit Scoring, Collections, and Treasury.
Collaborate with IT development teams to automate manual processes related to loan origination and servicing.
Ensure data consistency and seamless information flow across systems.
Risk, Compliance & Security
Ensure compliance with CBK ICT Guidelines, Data Protection Act 2019, and internal IT security policies.
Implement access controls, audit logs, and monitoring for CB asset modules.
Collaborate with Risk and Audit teams to address vulnerabilities and compliance gaps.
Business Support & Stakeholder Engagement
Act as liaison between IT and business product teams, including Retail, Corporate, and SME lending.
Translate business requirements for new or enhanced asset products into IT solutions.
Provide training and system guidance to business users.
Participate in business projects as the IT SME for CB asset modules.
Continuous Improvement
Monitor system performance and recommend improvements for efficiency and scalability.
Identify opportunities for system enhancements, automation, and digitization.
Research emerging technologies that can enhance lending systems and customer experience.
Other Requirements
Qualifications & Experience:
Bachelor's degree in Information Technology, Computer Science, or related field.
Professional certifications such as ITIL, Oracle Core Banking, Microsoft SQL, or other relevant vendor certifications.
Minimum of 7 years' experience in IT support for core banking systems, with at least 3 years managing loan/asset product modules.
Strong knowledge of loan processing, credit systems, and banking operations from an IT perspective.
Experience in SQL, system integration, and vendor management.