Manager, Core Banking Customer Information (IT) at Rose Avenue Group

Key Duties & Responsibilities:

System Support & Maintenance


Provide day-to-day technical and functional support for customer information modules in the core banking system.
Ensure high availability, accuracy, and performance of customer data management systems.
Troubleshoot and resolve system errors, incidents, and data discrepancies.
Manage configurations, parameterization, and system upgrades for customer information modules.


Data Integrity & Compliance


Implement and enforce data quality standards, validation checks, and deduplication processes.
Ensure compliance with CBK Prudential Guidelines, Data Protection Act 2019, AML/KYC requirements, and IT security standards.
Maintain audit trails and controls for customer data access and modifications.
Work with Risk, Compliance, and Audit teams to close gaps in customer data management.


Integration & Interoperability


Manage integration of customer information with CRM, digital channels, credit scoring, and regulatory reporting systems.
Ensure seamless flow of customer data across enterprise applications.
Collaborate with IT teams to automate onboarding and KYC processes.


Business Support & Stakeholder Engagement


Act as IT liaison with business units including Operations, Risk, Compliance, Retail, and Corporate Banking.
Translate business requirements into IT system enhancements for customer data management.
Provide technical training and system guidance to business users.
Support projects involving customer onboarding, information updates, and customer lifecycle management.


Risk, Security & Monitoring


Ensure system access controls and segregation of duties for customer information modules.
Monitor system logs for unauthorized access or anomalies.
Support cybersecurity teams in securing customer information within the core banking system.


Continuous Improvement


Monitor performance and recommend optimizations for customer information systems.
Drive automation and digitization of customer onboarding and maintenance processes.
Research emerging technologies such as biometrics, digital identity, and eKYC to enhance customer data management.


Other Requirements

Qualifications & Experience:


Bachelor's degree in Information Technology, Computer Science, Data Management, or related field.
Master's degree in IT Management, Data Governance, or Business Administration is an added advantage.
Professional certifications such as CDMP, ITIL, CISA, ISO 27001, or relevant vendor certifications.
Minimum of 7 years' IT experience in core banking systems and data management, with at least 3 years in a managerial role.
Strong knowledge of customer information processes, regulatory requirements, and IT governance frameworks.